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    Customer Service Representative - Memphis, United States - Morrow Group USA Inc

    Morrow Group USA Inc
    Morrow Group USA Inc Memphis, United States

    4 days ago

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    Description


    Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.

    If this posting sounds like a job you'll love, we highly encourage you to apply.


    Responsibilities


    • Create and maintain quality relationships with our client base
    • Required daily high call volume rates
    • Regularly meet with sales lead to receive the newest service and product knowledge
    • Respond to customer inquiries, product and service questions, and customer complaints
    • Maintain customer accounts and update with new account information as needed
    • Communicate frequent customer suggestions to the team to troubleshoot
    • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

    Qualifications


    • Proficient with PC and Google software
    • Excellent time management and organization skills
    • Bilingual preferred
    • Must be a quick learner with a coachable attitude
    • High school diploma, G.E.D. or equivalent
    • Must possess exemplary interpersonal skills, communication skills, and active listening skills
    • Experience working in a customer-oriented atmosphere
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