- Answers and triages all calls politely and by identifying self by name, position and team.
- Assesses the nature of calls and determines which calls are patient or administrative related, require immediate attention, or can be transferred to voicemail.
- Retrieves reports, dictation, or correspondence so that updated information is available for each patient visit.
- Checks encounter forms for completion of procedure type and diagnosis and reconciles encounter form with the day sheets at the end of each day and for each team provider.
- Schedules patient appointments for lab tests, follow-up, acute same-day visits, add-ons and other appointments as directed.
- Cross-trains with MA's to follow-up on patients who do not keep appointments and to assist triage RN answer phone calls.
- Opens, triages, and sorts mail as directed by the Team Leader Nurse.
- May from time to time perform minor clinical tasks such as weighing, measuring patients, collecting vital signs, or Snellen exams.
- Bilingual in English and another language appropriate to FHCW patient population required.
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Clinical Support Aide
3 days ago
Family Health Center Worcester, United StatesPosition Summary: · The Clinical Support Aide assists the Medical Services teams by coordinating, prioritizing, and responding to telephone calls and in person requests for handling forms and other paperwork from patients and internal staff. Performs initial triage of incoming ...
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Family Support and Stabilization Aid
5 days ago
Catholic Charities Diocese Of Worcester Inc Worcester, United StatesJob Description · Job DescriptionDescription: The family support and stabilization/parent aide is responsible for providing direct client services that promote the functioning and well-being of the client. These services include in-home parent education, supervised visitation bet ...
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Hha / Home Health Aide
6 days ago
SYNERGY HomeCare of Mendon Worcester, United StatesExperience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their own terms, in their own homes. And that starts with compassionate Home Health Aides like YOU When you join the S ...
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Pools Area Supervisor
2 days ago
YMCA Worcester, United StatesJob Description · The Area Supervisor at the YMCA of Central Massachusetts, under the direction of the Certified Aquatic Professional, will assist with the responsibility for all components of the city beaches or pool while maintaining a supportive, positive atmosphere that welco ...
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Quinsigamond Community College Worcester, United States**Location**:Worcester, MA **Category**:Administrative **Posted On**:Sun Apr · **General Statement** · The Assistant Director is a member of a team of professionals that implement the mission and vision of Quinsigamond Community College's Adult Community Learning Center. The Adu ...
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Program Assistant
1 week ago
Boys & Girls Club of Worcester Worcester, United States**POSITION: Program Assistant - Kids Clubhouse** · **REPORTS TO: Unit Director** · **HOURS OF WORK: Part-Time, (20 hours), Monday - Friday, 2:00 p.m. - 6:00 p.m. during regular school year with extended hours during public school vacations.** · **WORK STATUS: Non-Exempt** · **The ...
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E-learning Specialist
3 days ago
UMass Memorial Health Care Worcester, United StatesSchedule Details: · Monday through Friday · Scheduled Hours: · Salary/exempt and remote - typical day shift expected, but specific schedule is flexible · Shift: · 1 - Day Shift, 8 Hours (United States of America) · Hours: · 40 · This position may have a signing bonus available a ...
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Long Term Care Social Worker
1 week ago
Bear Mountain at Worcester Worcester, United StatesBear Mountain Healthcare is seeking a Licensed Social Worker at our Worcester location. Our Worcester facility specializes in ventilator care, respiratory care, traumatic brain injury (TBI) and acquired brain injury (ABI) rehabilitation. · COMPETETIVE RATES AND BENEFITS GREAT TEA ...
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Afternoon Shelter Advocate
3 days ago
YWCA Central Massachusetts Worcester, United States**Schedule**:Monday through Friday, 3 pm - 11 pm** · As a Shelter Advocate you will provide all services required by residential program participants and crisis help line callers. · **Responsibilities**: · - Assess participants' needs · - Answer the crisis hotline and provide cal ...
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Head Coach
4 days ago
College of the Holy Cross Worcester, United StatesLead NCAA Division I men's soccer program by recruiting and developing qualified student-athletes, supervising assistant coaches and organizing schedules. · The head coach must conduct the program in a manner that recognizes the primacy of academics by recruiting, supporting and ...
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Direct Care
6 days ago
Meryl's Safe Haven Worcester, United States Part time**Duties & Responsibilities** · As a Direct Care / Residential Counselor, you will be responsible for providing comprehensive support and guidance to individuals and families in need. Your role will involve assessing client needs, developing and implementing individualized servic ...
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Relief Residential Counselor
1 week ago
Seven Hills Foundation Worcester, United StatesOverview: · The Relief Residential Counselor provides direct care to youth in one of YOU, Inc.'s 24-hour/7-day-a-week acute or congregate care settings. To this end, the Relief Residential Counselor is part of a pool of staff that provides intermittent and/or seasonal staffing su ...
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Direct Care
5 days ago
Meryl's Safe Haven Worcester, United States Part time**Duties & Responsibilities** · As a Direct Care / Residential Counselor, you will be responsible for providing comprehensive support and guidance to individuals and families in need. Your role will involve assessing client needs, developing and implementing individualized servic ...
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Supervisor, Revenue Integrity
1 week ago
UMass Memorial Health Care Worcester, United StatesExemption Status: · Non-Exempt · Schedule Details: · Monday through Friday · Scheduled Hours: · 8:00 am - 4:00 PM · Shift: · 1 - Day Shift, 8 Hours (United States of America) · Hours: · 40 · Cost Center: · Hospital Ri Administrative · This position may have a signing bonus availa ...
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Community Transition Liaison Case Assistant
2 days ago
Elder Services of Worcester Area, Inc Worcester, United States**Community Transition Liaison Case Assistant - Hybrid Schedule - Hiring Bonus** · The Community Transition Liaison Program (CTLP) is an EOEA state funded program that serves as an expansion to the current Comprehensive Screening and Service Model (CSSM) Program. The goal of the ...
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Lead Consultant, Customer Connections
2 days ago
National Grid Worcester, United States**About us**: · Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to delive ...
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UMass Memorial Health Care Worcester, United StatesSchedule Details: · Monday through Friday · Scheduled Hours: · 9am-5pm (variable) · Shift: · 1 - Day Shift, 7.5 Hours (United States of America) · Hours: · 37.5 · This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the ...
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Worcester Area Behavioral Health Facility Worcester, United States41993BR · **Behavioral Health Advanced Practice Clinician in Worcester, MA**: · Nurse Practitioner · Post-Acute Care · **Description** · TeamHealth is currently seeking a highly skilled and compassionate n**urse practitioner (NP)** **or physician assistant (PA) **to join our grow ...
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Event/Conference Consultant
2 hours ago
MassMutual Worcester, United States Full timeSenior Event/Conference Producer · Event and Conference Management Team · Full-time, Boston or Springfield (Hybrid) · The Opportunity · MassMutual is hiring for the role of a Mastery Event/Conference Consultant. In partnership with the team lead, you will provide a consistent pla ...
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Medication Specialist
4 days ago
UMass Memorial Health Care Worcester, United StatesExemption Status: · Non-Exempt · Schedule Details: · Friday, Saturday, Thursday, Tuesday, Wednesday · Scheduled Hours: · 7am-3:30pm · Shift: · 1 - Day Shift, 8 Hours (United States of America) · Hours: · 40 · Cost Center: · Faith House · Union: · SEIU Local 509 Community Health L ...
Clinical Support Aide - Worcester, United States - Family Health Center
Description
Job Description
Job DescriptionPosition Summary:
The Clinical Support Aide assists the Medical Services teams by coordinating, prioritizing, and responding to telephone calls and in person requests for handling forms and other paperwork from patients and internal staff. Performs initial triage of incoming telephone calls, records accurate information from callers, and determine patients' needs; and provides the primary clerical and administrative support to the team for patient-related matters.
Program Specific Essential Duties and Responsibilities:One of the following combinations of education and employment experience must be met in order to be considered for the position:
Education
And
Experience
Certificate Nurse Aide or two to four years college, post-high school training required. Training in medical terminology preferred.
A minimum of two years of experience working in a medical or human service environment. Relevant computer skills required, including work with EMR. Knowledge of medical terminology, experience in telephone triage in a medical setting preferred.
