IT Systems Engineer - Hanover - Hanover County, VA

    Hanover County, VA
    Hanover County, VA Hanover

    1 day ago

    $80,000 - $135,000 (USD) per year *
    Description
    Salary: $59, $106,511.00 Annually
    Location : Hanover, VA
    Job Type: Full-time
    Job Number:
    Department: Information Technology - Applications & Customer Service
    Opening Date: 02/26/2026
    Description
    Hanover County Information Technology is seeking a customer-focused and tech-savvy professional to join our team as an IT Systems Engineer - End User Support and Service Desk. In this role, you will be the first point of contact for technical support, helping employees resolve hardware, software, and system issues quickly and effectively. You will troubleshoot problems, provide hands-on and remote assistance, and ensure smooth operation of desktops, applications, and peripherals across the organization. If you enjoy solving problems, delivering excellent customer service, and working in a dynamic IT environment, this position offers an exciting opportunity to make a real impact.
    General Description:
    This is a professional technical position responsible for the implementation, administration, maintenance, and support of the County's information technology systems and services. Work involves diagnosing and resolving technical issues, configuring and maintaining enterprise technology platforms, participating in system implementations, and supporting departmental operations across the County.
    Assignments may include infrastructure operations, enterprise applications, end user support, cybersecurity support, public safety systems, emergency communications systems, geographic information systems, or other specialized technology functions.
    This position exercises independent judgment and technical expertise appropriate to assigned responsibilities. The IT Systems Engineer classification participates in Hanover County's Career Development Program (CD) and supports progressive advancement based on demonstrated competencies, scope of responsibility, and organizational needs
    Organization: The Systems Engineer position is part of Hanover County's Career Development Program (CD). The Systems Engineer Ladder has four (4) levels: Systems Engineer I, II, III and Senior. Incumbents normally report to a Project Manager and supervise no staff, though they may lead teams.
    Essential Functions: Applies to All Assignments
    • Provides professional technical support and administration of enterprise technology systems.
    • Installs, configures, upgrades, and maintains hardware, software, and enterprise platforms.
    • Diagnoses and resolves technical issues using structured troubleshooting methodologies.
    • Participates in technology planning, testing, implementation, and post-implementation review.
    • Documents system configurations, procedures, and troubleshooting steps in accordance with departmental standards.
    • Adheres to departmental security controls, change management procedures, and governance practices.
    • Collaborates with internal departments, vendors, and external partners to support operational needs.
    • Participates in disaster recovery testing and operational continuity exercises as assigned.
    • Participates in after-hours support and on-call rotation as required.
    • Performs related duties as assigned.
    Assignment-Specific Essential Functions:
    End User Support / Service Desk
    • Serves as front-line technical support via phone, email, ticketing system, and walk-up service.
    • Provides on-site technical support throughout County facilities.
    • Install, configure, deploy, and maintain desktops, laptops, mobile devices, and peripheral equipment.
    • Performs endpoint imaging, device provisioning, hardware lifecycle replacement, and preventative maintenance.
    • Supports enterprise productivity and collaboration platforms.
    • Develops and maintains technical documentation and knowledge base resources.
    • Provides troubleshooting and operational support for conference room and meeting space audio-visual systems.
    • Assists with setup and support for public meetings and County events.
    • Participates in rotation-based assignments to support first-call resolution initiatives.
    Working Conditions:
    • Hazards: None known
    • Environment: Office, field. Travel for support, training and conferences
    • Must perform regular, periodic on-call duties and beyond normal work schedule to resolve critical issues and system upgrades. Includes evenings, weekends and holidays
    4. Physical effort: Moderate - lifts supplies and equipment (PCs, network equipment, etc.)
    5. Exempt
    Knowledge, Skills and Abilities: Strong customer service orientation. Requires solid general knowledge of Information Technology industry and best practices and expertise in area of assignment. Excellent analytical ability; creative problem-solving and trouble-shooting skills. Excellent oral and written communications skills. Communication must be proactive, timely and audience appropriate. Ability to work independently and use independent judgment. Must be able to prioritize multiple tasks and assignment. Adept at working in a team-oriented, collaborative environment.
    Education, Experience and Training:
    Bachelor's degree in information technology, computer science, or related field; or any equivalent combination of education, training, and experience sufficient to demonstrate required knowledge, skills, and abilities.
    Relevant technical certifications and progressive experience are desirable.
    Special Conditions:

    • Criminal Records check, including fingerprinting

    • Valid Commonwealth of Virginia Driver's License

    • Twelve-month probationary period

    • Rotational on-call after-hours support (including evenings, weekends, holidays).

    • May be required to assist in Emergency Operations Center during emergencies
    Revision Date: August 2022
    SUMMARY OF EMPLOYEE BENEFITS
    Hanover County is proud to provide our employees with the following comprehensive benefits package. Hanover provides a benefit package that provides for you in times of need, they offer an ongoing level of financial security, peace-of-mind, and healthy work-life balance. This is part of our goal to make Hanover County an attractive place to work. To see exactly what you will find with our offerings, click the link below:This is an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail. The Pamunkey Regional Jail and Library share some of the County benefits, please visit their website for more details.
    01
    Describe your approach for assisting non-technical users with technical issues?
    02
    How do you balance multiple tickets when everything seems high priority?
    03
    Describe your approach to providing quality customer service.
    04
    Describe why you are interested in this position?
    05
    Describe your experience supporting end user applications.
    06
    Please describe your experience installing, supporting, and troubleshooting desktop operating systems and applications.
    07
    How many years of experience do you have installing and maintaining Microsoft Windows Operating Systems?
    08
    Is there anything else you'd like to add that would help us better understand your background or interest in the position? Feel free to share it here
    * This salary range is an estimation made by beBee
  • Work in company

    Optical Systems Engineer

    Only for registered members

    Join us at Corning and help connect the unconnected, drive the future of automobiles and transform at-home entertainment. · ...

    Wilmington $76,925 - $105,772 (USD)

    1 month ago

  • Work in company

    Engineer - Security Systems

    Only for registered members

    The Security Engineer is a cross-functional engineering role on the Plant Layout and Program Integration Team for the research and development phase for the new nuclear reactors within a team environment, working with partner organizations and suppliers to advance plant conceptua ...

    Wilmington, NC

    4 days ago

  • Work in company

    Mechanical Systems Engineer

    Only for registered members

    Job Description Summary · Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meet ...

    Wilmington $98,400 - $164,000 (USD) Full time

    4 days ago

  • Work in company

    Engineer - Security Systems

    Only for registered members

    Job Description Summary · The Security Engineer is a cross-functional engineering role on the Plant Layout and Program Integration Team for the research and development phase for the new nuclear reactors within a team environment, working with partner organizations and suppliers ...

    Wilmington $79,400 - $137,000 (USD) Full time

    5 days ago

  • Work in company

    Mechanical Systems Engineer

    Only for registered members

    Job Description Summary · Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meet ...

    Wilmington $98,400 - $164,000 (USD)

    3 days ago

  • Work in company

    Mechanical Systems Engineer

    Only for registered members

    Job Description Summary · Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meet ...

    Wilmington NC USA

    2 days ago

  • Work in company

    Engineer - Security Systems

    Only for registered members

    Job Description Summary · The Security Engineer is a cross-functional engineering role on the Plant Layout and Program Integration Team for the research and development phase for the new nuclear reactors within a team environment, working with partner organizations and suppliers ...

    Wilmington NC USA

    3 days ago

  • Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. · Engineer Systems Engineering Power Cycle Systems Remote Eligible U.S · Bachelor's degree in Mechanical or Nuclear Engineering · Minimum 2 years of experience in an eng ...

    Wilmington

    1 month ago

  • This position requires systems engineering discipline centered on an approach, mindset and process that considers both business and technical needs of customers with the goal to provide quality products that meet user's needs. The engineer will perform preliminary and detailed de ...

    Wilmington $79,400 - $137,000 (USD) Full time

    1 month ago

  • Work in company

    Physical Security Systems Engineer

    Only for registered members

    + Create comprehensive post-sale engineering packages illustrating device locations and network designs · + Ensure effective value engineering by assuring technical compliance while reducing costs whenever possible · + Collaborate with AUTS's product suppliers to ensure the desir ...

    Wilmington $80,000 - $115,000 (USD)

    3 weeks ago

  • Work in company

    Channel Systems Engineer 2

    Only for registered members

    As Channel Systems Engineer covering some of the leading US Service Providers, your role will involve providing leadership, technical expertise, and guidance to partners on their journey towards becoming or further solidifying their position as key Palo Alto Networks partners. Th ...

    Wilmington

    1 month ago

  • Work in company Remote job

    Sr. Staff Systems Engineer

    Only for registered members

    We empower people to transform complex data into clear and actionable insights. · Cloudera IT is looking for a talented Sr. Staff Systems Engineer to join our Technical Operations team. · ...

    Greater Wilmington Area

    1 month ago

  • Work in company

    Sr. Staff Systems Engineer

    Only for registered members

    We empower people to transform complex data into clear and actionable insights. · Cloudera IT is looking for a talented Sr. Staff Systems Engineer to join our Technical Operations team. · ...

    Belville Full time

    1 month ago

  • Work in company

    SMR Senior Mechanical Systems Engineer

    Only for registered members

    This role influences the quality of both individual's work and team members' work. · ...

    Wilmington $100,000 - $150,000 (CAD) Full time

    2 weeks ago

  • Work in company

    Engineer - Plant Electrical Systems Design

    Only for registered members

    Job Description Summary · Plant electric power distribution systems (EPDS) design including nuclear (NI) and turbine island (TI), balance of plant (BOP), and interface to switchyard and grid. Scope includes safety-related (S-R) or Safety Class 1 (SC1), augmented quality or SC2 an ...

    Wilmington $70,100 - $116,800 (CAD) Full time

    5 days ago

  • Work in company

    Lead Engineer – I&C Systems Design

    Only for registered members

    The Lead Engineer – I&C Systems Design is responsible for design and analysis of I&C systems for nuclear power plant applications. · Demonstrates accountability for cost, schedule, quality, and technical accuracy of assigned tasks. · Provide technical guidance and leadership. · ...

    Wilmington $85,600 - $164,000 (USD)

    1 month ago

  • Work in company

    Lead Engineer – Plant Electrical Systems Design

    Only for registered members

    The Lead Engineer will be responsible for the design and analysis of electrical systems for commercial nuclear power plants and test facilities. · Develop and manage engineering solutions for EPDS (electrical power distribution systems). · Apply electrical circuit and electro-mag ...

    Wilmington $86,000 - $122,000 (USD)

    1 month ago

  • Work in company

    Senior Engineer – I&C Systems Design

    Only for registered members

    The I&C Systems Design Engineer is responsible for design and analysis of I&C systems for nuclear power plant applications. · Responsible for Plant I&C Systems design activities that support GE's BWRX-300 Small Modular Reactor (SMR) and/or Gen-IV reactor technologies including N ...

    Wilmington $111,200 - $213,200 (USD) Full time

    1 month ago

  • Work in company

    Lead Engineer – Plant Electrical Systems Design

    Only for registered members

    + Lead Engineer - Plant Electrical Systems Design · Plant electric power distribution systems (EPDS) design including nuclear (NI) and turbine island (TI), balance of plant (BOP), and interface to switchyard and grid. · This role focuses on the analytical aspects of electrical sy ...

    Wilmington $86,000 - $148,700 (USD) Full time

    1 month ago

  • Work in company

    Lead Engineer – I&C Systems Design

    Only for registered members

    Lead Engineer I&C Systems Design The role requires experience in industrial instrumentation and control such as nuclear power plant applications. The preferred work location is at the GE Vernova Hitachi Nuclear Energy Headquarters in Wilmington NC but highly qualified US based re ...

    Wilmington $85,600 - $164,000 (USD) Full time

    1 month ago

  • Work in company Remote job

    Lead Engineer – Plant Electrical Systems Design

    Only for registered members

    This role focuses on the analytical aspects of electrical systems discipline responsible for all aspects of electrical systems analysis including technical leadership and process ownership. · Bachelor of Science in Engineering for Electrical Mechanical Nuclear Physics Chemistry M ...

    Wilmington, NC

    1 month ago

Jobs
>
It systems engineer
>
Jobs for It systems engineer in Wilmington