- Travel to customer's location and repair the machine - if necessary, supervise the repair using subcontractors and/or customer's maintenance people. Perform PM inspections. (20%)
- Calculate and prepare accurate quotations for service to customers - includes contacting subcontractors and preparing their estimate into our quote for service. Prepare and present final reports to customers including inspection reports. (20%)
- Provide warranty service and support. (20%)
- Contact customers on a regular basis for customer relationships. Promote service and parts sales. (15%)
- Provide technical phone support. Supply the customer with viable product information to repair their equipment. (10%)
- Support new machine installations. (10%)
- Communicate with Komatsu Japan. Speaking and writing Japanese is an added benefit for this position (not required). (5%)
- 2 years experience with laser maintenance and troubleshooting
- Valid drivers license and active passport for travel
- Knowledge of MS Office Suite, interest/ability to learn other software programs.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to read assembly and individual blueprints such as schematics and electrical diagrams
- Experience with 5 axis machining and 3 dimensional cutters
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Laser Technician - Novi, United States - Insight Global
Description
Day to Day:
Insight Global's industrial manufacturing client is looking for a Laser Field Service Engineer to join their IMO Division. This job requires traveling to customer locations to repair or modify laser equipment and provide technical support to customers. Responsibilities include:
Musts:
