Information Technology Knowledge Management Administrator with Security Clearance - San Antonio
3 days ago
Job description
Supports DHA IT operations by developing, maintaining, and governing knowledge management (KM) artifacts that enable consistent service delivery, faster incident resolution, and audit-ready documentation. This role ensures technical knowledge is accurate, accessible, and aligned to operational processes across DDSB support teams.Key Tasks & Responsibilities
- Help maintaining and editing the SharePoint Portal used to support DHA IT operations.
- Maintain working relationships across ESA-BAD, PEO, and IOD organizations to support knowledge management activities and documentation needs.
- Create and maintain document templates for use by program and project managers, solution architects, and system engineers.
- Actively participate in knowledge management process development and continuous improvement initiatives and maintain internal KM team frameworks and procedures.
- Create, update, and maintain technical, procedural, and agreement documentation, including SOPs, MFRs, EXSUMs, OLAs, MOAs, MOUs, governance documents, policies, and procedures.
- Provide technical editing and writing support to ensure documents are accurate, well-formatted, and compliant with approved templates and standards.
- Apply DoD guidance to establish standardized templates and style guides and use word processing, desktop publishing tools to produce technical documentation and process flow diagrams.
- Communicate effectively with technical staff, project managers, leadership, and customers to gather information and translate technical content into clear, cohesive documentation.
- Coordinate with subject matter experts and leadership to develop and validate required technical documentation.
- Establish and maintain a Knowledge Management Framework governing document artifacts, version control, and lifecycle management.
- Maintain a centralized Service Knowledge Management System repository housing foundational documents, templates, system plans, configuration items, and SOPs.
- Use approved notification vehicles, such as the DHA J6 Report of the Day, to promote situational awareness and reduce service disruptions related to change activities.
- Develop and maintain a data management plan defining data types, publication processes, dissemination methods, and backup and recovery controls.
Education & Experience
- Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience (as permitted by the contract).
- Minimum 4 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Information Technology.
Certifications
- At least one: Security+, or GSEC.
- Alternate/equivalent certifications may be accepted with Government approval.
- Preferred/Work-center dependent: ITIL4 Foundation.
Security Clearance
- Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- Work is primarily on-site in San Antonio, TX; limited remote work may be allowed when authorized by the Government and mission requirements permit. Work may require after-hours, weekend, and/or on-call support as directed, including support during scheduled maintenance windows, high-impact incidents, vulnerability response actions, inspections, and surge periods.
- This position is aligned to applicable DoD Manual work role 431 (NIST: OM-KM-001); contractor personnel must meet DoD M baseline certification requirements and transition to DoD Manual work role requirements, including required training, knowledge, skills, abilities, and tasks, within Government-directed timelines.
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