- Provide outstanding customer experience by maintaining regular communication with clients and internal team members, updating them on delivery/pickup schedules, any modifications, delays, or issues related to their shipments.
- Enter customer orders in our system
- Organize customer shipping timetables using Excel
- Ensure smooth and effective communication within the operations department
- Cultivate strong relationships with clients and their suppliers
- Respond promptly to challenges, identify solutions, and strive for continuous enhancements
- High school diploma required; additional college education or a degree is preferred
- Exceptional Time Management skills: adept at prioritization and thriving in fast-paced settings
- Strong interpersonal abilities with a knack for fostering productive relationships
- Capable of working in a team environment while achieving individual objectives
- Aptitude for persuading, motivating, and influencing others
- Proficiency in Microsoft Word, Excel, and Outlook
- Capacity to maintain composure in high-pressure situations
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Customer Service Specialist - Jackson, United States - Automated Logistics Solutions
22 hours ago
Description
AUTOMATED LOGISTICS SYSTEMS
Customer Service Specialist
Jackson, MI - Full Time
We are seeking a dynamic and proactive candidate to join our Operations Team. The selected candidate should be a fast learner, proficient with systems/computers, and possess excellent communication skills with both internal and external customers.
This presents an exciting opportunity for individuals looking to kickstart their career, gain valuable insight into the logistics sector, and progress organically. As you evolve within our organization, various growth prospects await you.
At ALS, we not only evaluate suitability for the role but also alignment with our core values: Integrity, Passion, Ownership, Persistence, Growth Mindset, and Initiative.
Prior experience in the transportation or logistics field is advantageous; however, the paramount requirements include outstanding customer service capabilities, proactive work ethic, reliability, and proficiency in utilizing computer systems.
Key Responsibilities:
Requirements:
