Health Care Call Center Representative II - Missouri, United States - SS&C Technologies Holdings

Description

Job Description

Health Care Call Center Representative II

This position requires schedule flexibility to work an 8-hour shift between the hours of 11:00am – 12am and one day during the weekend. Days off may not be consecutive.

Locations: Currently offering a Remote Work Schedule within the following markets: Georgia, Idaho, Illinois, Kansas, Massachusetts, Michigan, Missouri, Mississippi, New Jersy, North Carolina, South Carolina

Get To Know The Team:

As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues and assisting with pharmaceutical and/or medical health transactions. This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers.

Why You Will Love It Here

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

• Responds to inbound phone calls and processes customer inquiries/requests into the appropriate system or database.
• Research, resolve, and respond to inquiries and problems of a more complex nature.
• Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.
• May be responsible for providing on-the-job training for newer associates.
• Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance.

What You Will Bring:

• High School Diploma or equivalent and 1 or more years of related experience minimum
• Previous customer service experience in a call center environment required
• Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management.
• Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows based environment.
• High speed internet with ability for wired connection as needed.
• Work space in your home to attend training and work without interruption.