Service Desk Engineer - Addison, United States - Bowman Williams

Description

Looking to bring on a Service Desk Engineer (MSP) to join one of the oldest Managed/Cloud Services Provider in the area, having been in business for almost 30 years now.

HQ'd out of Addison, we also provide Security as a Service, Cloud IT Solutions, Data Recovery, and more.

The Service Desk Engineer (MSP) role is the perfect fit for someone who has previous MSP experience and is looking to take that next step to graduate to a Sys Admin in the near future.

On a daily basis, the Service Desk Engineer (MSP) will be fielding tickets from a variety of clients on the Service Desk via ConnectWise and working with Senior Engineers on back-end projects.

The responsibilities will be included but not limited to MS O365/application, Windows server support, Azure, customer service, and basic networking experience.

Service Desk Engineer (MSP) Skills and Traits:

• Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
• Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
• Excellent customer service skills over the phone , in person or via email
• Ability to follow through and make sure issues are resolved
• Ability to quickly learn new skills and technologies
• Ability to troubleshoot issues from the bottom up
• Ability to stay on task and multitask with minimal supervision
• Has or is currently working towards a Microsoft Certification preferred

Service Desk Engineer (MSP) Qualifications:

• Direct experience with user administration in an Active Directory environment (include new user setups and group administration). You must have performed these tasks in a live small/medium business environment (REQUIRED).
• Experience with the format, install, and set up of desktop and laptop computers.
• Experience troubleshooting desktop and laptop computer issues, including adding or replacing memory, keyboards, motherboards, and other components.
• Experience setting up and administering printers.

Service Desk Engineer (MSP) Benefits:

• Our benefits include medical, dental, vision, and life insurance, transit parking, PTO, a laptop, certification reimbursement, and partial WFH schedule.
• Certification and training opportunities, including certification testing reimbursement.

Opportunity Location

Addison, TX
Proposed Salary

$50,000 - $60,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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