Customer Service Representative - Middlebury - National Bank of Middlebury

    National Bank of Middlebury
    National Bank of Middlebury Middlebury

    4 days ago

    Default job background
    Description

    Customer Service Representative

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

    About the Role:

    This is an excellent opportunity for someone who enjoys providing excellent customer service and building relationships with customers. As a Customer Service Representative, you will be responsible for processing general banking transactions, establishing and building professional relationships with customers, and being a trusted and knowledgeable source of information for customers.

    Key Responsibilities:

    • Provide top-notch, professional customer service with a smile
    • Assist customers with transactions such as deposits, withdrawals, loan payments, cashier's checks/money orders, check orders, address changes, etc.
    • Resolve customer concerns by showing a genuine desire to assist, actively listening for need clues, asking open-ended questions for clarity, remaining calm and patient, conducting appropriate research, and following up (if necessary) within appropriate timeframes
    • Maintain an accurate cash drawer
    • Follow all safety and security policies, practices, and procedures
    • Acquire and maintain knowledge of applicable regulations and compliance topics
    • Accept responsibility for and learn from mistakes
    • Build knowledge of our products and services, and identify customer needs to make appropriate referrals
    • Work with teller team to assure all daily tasks are completed efficiently and accurately
    • Assist at other offices when coverage is needed

    Requirements:

    • Desire to serve a diverse customer base
    • Ability to convey information clearly and concisely
    • Reliability
    • Willingness to learn new skills
    • Willingness to accept and apply feedback
    • Strong attention to detail
    • Problem-solving/critical thinking skills
    • Empathy
    • Time management
    • Attentive listener
    • Basic math and computer skills

    Benefits:

    • Paid holidays
    • Paid time off
    • Paid time for community service/volunteer work
    • Health/dental/life insurance options
    • 401(k) with employer match
    • Opportunities for education/career growth/career advancement

    Compensation:

    $22.07/hour

    Working Hours:

    36-40 hours per week

    Schedule:

    Monday - Friday 8:15am - 5:15pm (schedule may vary slightly depending on branch location)

    Physical Requirements:

    • Able to lift 25 lbs.
    • Able to stand for extended periods of time
    • Able to view a computer screen for extended periods of time
    • Repetitive motion of the wrists, hands, and fingers due to regular computer use

    Education/Experience/Skills/Certifications/Licenses:

    • Experience with Microsoft Office Suite, in particular; Excel, Word, and Outlook
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