Office & Process Improvement Manager - Downers Grove - Construction Management Corporation of America

    Construction Management Corporation of America
    Construction Management Corporation of America Downers Grove

    3 days ago

    Construction / Facilities
    Description

    Position Summary

    We are seeking a hands-on Office & Process Improvement Manager to help improve efficiency, accuracy, and consistency across our office operations. This role is ideal for someone who enjoys working directly in processes while also leading and supporting a small administrative team.

    This is a working manager role that requires active participation in daily workflows—not a strategy-only or advisory position.

    What You'll Do:

    Process Improvement & Execution

    • Evaluate current office workflows and identify improvement opportunities
    • Design and implement practical, easy-to-follow processes and standard operating procedures
    • Participate directly in office processes to support adoption and execution
    • Help reduce rework, delays, and manual effort

    Systems & Tools

    • Support and improve use of core systems, including:
    • Accounting software (QuickBooks)
    • CRM / project management platforms
    • AP and document management tools
    • Assist with configuration, testing, and training
    • Ensure systems align with real-world workflows

    Accounting & Operational Support

    • Support accuracy and timeliness of job costing, invoicing, and AP workflows
    • Assist with data review and process controls
    • Help improve coordination between estimating, operations, and accounting

    Team Leadership

    • Lead and support administrative staff through hands-on guidance
    • Train team members on workflows and systems
    • Balance delegation with direct involvement when needed

    Metrics & Continuous Improvement

    • Help define and track KPIs related to office efficiency
    • Use data to evaluate process performance and recommend improvements

    What We're Looking For

    • 5+ years of experience in office operations, process improvement, or accounting (construction or field-based industry experience strongly preferred)
    • Experience working directly within operational processes
    • Familiarity with construction job flow and financial workflows
    • Comfortable managing staff while remaining actively involved
    • Strong organizational and communication skills
    • Ability to work in-office, full-time

    Why Join Our Team

    • Hands-on role with real impact on operations and efficiency
    • Support from ownership and leadership
    • Opportunity to help build scalable systems as the company grows

    What We Offer

    • Competitive salary based on experience
    • Bonus potential
    • 401k with employee match
    • BCBS health insurance
    • Paid time off and holidays
    • Long-term growth opportunity

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