AI Annotator - New York
1 month ago

Job summary
+Probook AI is seeking a highly detail-oriented Quality Assurance Specialist / Call Annotator to support and continuously improve the performance of our AI Customer Service Representative (AI CSR). This role plays a critical role in maintaining service quality, protecting customer trust, and driving ongoing optimization of our AI systems through structured feedback and insights.++
Responsibilities
++- Review and listen to calls handled by Probook AI's AI CSR to ensure all customer-specific expected behaviors, scripts, and workflows are followed accurately. +
- Annotate and document detailed agent feedback directly into customer-specific databases. +
- Identify trends, errors or deviations log issues in company issue tracker creating actionable tickets for internal teams.
Job description
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