AI Annotator - New York

Only for registered members New York, United States

1 month ago

Default job background
$75,000 - $100,000 (USD)
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Job summary

+Probook AI is seeking a highly detail-oriented Quality Assurance Specialist / Call Annotator to support and continuously improve the performance of our AI Customer Service Representative (AI CSR). This role plays a critical role in maintaining service quality, protecting customer trust, and driving ongoing optimization of our AI systems through structured feedback and insights.+

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Responsibilities

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  • Review and listen to calls handled by Probook AI's AI CSR to ensure all customer-specific expected behaviors, scripts, and workflows are followed accurately.
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  • Annotate and document detailed agent feedback directly into customer-specific databases.
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  • Identify trends, errors or deviations log issues in company issue tracker creating actionable tickets for internal teams.

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