- Verifies ticket location, event dates and times.
- Seats guests in proper location.
- Resolves any seating problems.
- Provides emergency/accident assistance, when needed.
- Provides primary face-to-face contact with guests.
- Helps to resolve ticketing or seating problems or complaints that occur.
- Acts as an Usher, Tour Guide, Ticket Taker, Concierge, or in any other related area when assigned.
- Maintains a professional image and generate positive public relations.
- Stands or sits alertly at established points of entry at all times and actively assists guests.
- Maintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands and etc.
- Insures all items found on the premises are turned in to a Guest Relations Office as soon as possible.
- Maintains proper care of uniform and any equipment or supplies issued. Returns equipment and unused supplies at the end of his/her shift.
- Assists and supports the work of other Guest Relations Staff, as needed.
- Other duties may be assigned.
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Event Staff - Stockton, United States - ASM Global
Description
POSITION:
Event Staff
DEPARTMENT:
Operations
REPORTS TO:
Event & Security Manager
FLSA STATUS:
Non-Exempt
Summary
SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for Guest Relations Staff at the ASM Global Stockton Complex.
Responsible for greeting and seating guests, verifies tickets, and assists the public by providing general information.Directing groups of people in genuinely, friendly and professional manner by performing the following duties:
Essential Duties and Responsibilities
There are no supervisory responsibilities for this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must have High School Diploma or G.E.D.
Skills and Abilities
Strong customer/guest services skills; Knowledge of ticketing/seating procedures; Must possess good written and verbal communication skills; Must be available to work variable hours, including nights and weekends; Ability to work independently with little supervision.
Computer Skills
No Computer Skills are required for this position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
The employee is occasionally required to use hands to finger, or feel; reach with hands or arms; and stoop, kneel, crouch.
The employee must occasionally lift and/or move up to 10 pounds.Compensation:
$16.25 per hour
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To ApplyApplicants that need reasonable accommodations to complete the application process may contact
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.