PT Leasing Agent-Livermore Heights - Kohner Properties

Description

**PLEASE LIST ALL EMPLOYMENT ON YOUR APPLICATION OR YOU WILL BE REQUIRED TO FILL OUT A PAPER APPLICATION**

**MUST BE ABLE TO PASS EMPLOYMENT VERIFICATION AND BACKGROUND CHECK**

JOB BRIEF: We are looking for an energetic individual who enjoys working with people. The primary responsibility will include processing move-ins, certifying new residents, re-certifying current residents as well as work-orders.

Schedule: Monday through Friday, 8:00 a.m. to 12:30 p.m.

FUNCTIONS OF THE JOB

• Greets and welcomes all visitors, residents and prospective residents.
• Answers telephone inquires. Encourages prospects to schedule appointments by utilizing creative closing techniques and overcoming objections.
• Must be knowledgeable regarding the apartment community, its amenities, the surrounding community, and its competition.
• Frequently shops competition (at least monthly) to improve sales technique and gain awareness of market comparables.
• Weekly outreach marketing to local businesses, preferred employers, etc. to establish and maintain positive relationships for referrals.
• Responsible for compiling and maintaining database of market comparables.
• Responsible for utilizing social media advertising
• Meets prospective residents and records information on guest card to ascertain needs and qualifications.
• Responsible for daily data entry of all leads (phone calls, e-mails and visits) and marketing sources.
• Responsible for conducting daily follow up with prospects.
• Responsible for daily inspection of display unit and or "show" apartments, amenities and the "leasing lane". Promptly freshens as needed and reports any needed concerns or repairs needed.
• Exhibits a positive customer service attitude and represents the community and company well.
• Emphasizes features, benefits, and positive life style rewards of the community.
• Responsible for touring prospective residents, and balancing prospect's needs with overcoming objections.
• Carefully conducts application verification process to ensure qualified applicants and submits to manager for approval.
• Inspects rented unit and checks keys well in advance of move in date.
• Prepares lease agreement. Collects initial fees and assists resident throughout move in process.
• Prepares and processes lease renewals and required paperwork for the renewal.
• Data entry of service requests, application information, market surveys, etc.
• Performs any additional duties assigned by Manager or Area/Regional Supervisor.

Scheduling: The schedule is based on business necessity, i.e. traffic flow. Frequently requires weekend and evening hours. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required.

Competencies:

• Resident Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
• Written and E-mail Communication - Writes clearly, informatively and professionally at all times; edits work for spelling and grammar.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Completes work in timely manner; Strives to increase occupancy.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities and appointments are covered when absent; Prepared and ready for appointments.
• Initiative - Asks for and offers help when needed.

Qualifications:

• Must have basic computer knowledge.
• Must effectively convey ideas, images and goals to a diverse group of personalities verbally and in writing.
• Prefer HUD experience
• Property management experience or experience in a job that demonstrates the ability to be organized, detail-oriented and a quick-learner.

Education and/or Experience:

• High school diploma or GED required
• Prior marketing or sales experience required; customer service experience helpful.

Language Skills:

• Ability to read and interpret procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and persuasively.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide three- digit numbers.
• Ability to compute rate, discount and percent.

Other Skills and Abilities:

• Position requires good customer service skills, including clear verbal communication and previous sales experience.
• Must be competent in the use of telephone, fax, copier, scanner, and computer, including use of e-mail, Microsoft Word, Excel, and data entry.

Requirements

• Must have valid driver's license and automobile insurance and reliable transportation

Physical Activities:

• Standing, Unilateral and Bilateral Movement, Walking, Reaching, Grasping/Turning, Bending/Stooping/Squatting, Climbing Stairs, Pushing or Pulling, Writing/Typing, Finger Dexterity, Lifting/Carrying, Talking, Hearing.

Physical Demands:

• Lifting/Carrying (paperwork, deliveries, files, miscellaneous)

Over 25 lbs. Rare need (less than 1% of the time)

20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)

Less than 20 lbs. Frequent need (33% to 66%)

Under 10 lbs. Constant need (66% to 100%)

Visual Acuity:

• Constant need (66% to 100% of the time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail and view computer screens.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys).
• Driving/Traveling Requirements
• Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and also visit the Corporate Office.

Environmental/Atmospheric Conditions:

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).