Customer Service Representative B2B BOT - Monterey, United States - Foodinfotech

Description

** Customer Service Representative B2B BOT**

Nespresso

Min. 3-5 Years Market Competitive Compensation Montreal, CA Job Posted : Jul 6th, 2021 **Job Description**

**A day in the life of**

Manage new business contract process;

Data entry of new customer contracts and order processing;

Assist SR Sales Operations Specialist with Supply Chain in regards to stock transfers and inventory control;

Machine stop and swap- Orders and special order;

Delivery and rush delivery Special requests for SF (Free goods, events, escalations, etc);

Manage blocked account;

Create transport form for large order (SC);

Daily communication of customer related operations with Sales and Service Partners (SSPs), Sales Partners and Regional Business Managers;

Provide Monthly/weekly productivity reporting & database administration to B2B Director and sales team;

Coordinate with technical service coordinators the process to ensure service and or swaps are provided to the customer;

Execute the control process for the defined controls and identify gaps and possible trends;

Contribute ideas for corrective action in order to improve processes by making practical and value-added recommendations;

Point of contact for escalations for B2B for the CRC.

**What will make you successful**

**Education and Experience**

College diploma or equivalent experience;

Minimum of 3 to 5 years of sales operations and customer service experience;

**Skills**

Strong interest in our products and in coffee in particular;

Flexibility and ability to adapt to changing business priorities;

Attention to detail and solution oriented;

Pro-active, always searching for a more effective and efficient way to do things;

Good organization and communication skills;

Reporting accuracy;

Knowledge of the business of Key account customers;

Excellent written and verbal communication skills;

Able to work in a fast-paced environment.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression this really could be a move towards the exciting [functional area] career youve always wanted.

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