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    Genesys Cloud Engineer - Charlotte, United States - Strategic Staffing Solutions

    Strategic Staffing Solutions
    Strategic Staffing Solutions Charlotte, United States

    2 weeks ago

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    Description
    Genesys Cloud Engineer


    ****W2 ONLY
    **** Location: Charlotte, NC


    Setting:
    Hybrid schedule is preferred and would be 2-3 days/week in office.

    Contract: 12 Months+


    Pay rate:
    $75+


    Description:

    • Experience developing in Genesys Pure Cloud.
    • Work as part of a cross-functional team responsible for full end to end development of the Genesys application.
    • They are expected to learn and contribute outside of their normal skill set.
    • In addition, they are expected to teach existing resources as the company their development skills in Genesys Cloud.
    • Applicant must have extensive experience in Genesys Pure Cloud, understanding of telecom to include SBCs and SIP, experience building call flows for inbound and outbound, email, chat, and SMS,
    • Prior experience with Genesys Cloud Implementation and/or Administration is highly preferred.
    • Genesys Cloud Professional Certifications desired.
    • An ability to drive the decision-making processes for Contact Center Design, Implementation and Support.
    • Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP/NLU, Automated Dialers, Queuing, Skilling, VoIP, DID, TFN, DNIS, ACD Email, Web Messaging and SMS.
    • Experience in implementing capabilities including (but not limited to): Omni-channel Outbound, Queuing, Routing, Flow Building (Architect), Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc.

    Individuals with this role are required to:

    • Design and build highly complex software solutions using agile/XP/TDD.
    • Program well-designed, efficient code independently.
    • Collaborate with designers, developers, and product owners to build cloud native software solutions targeting PCF, Azure, AWS, mobile iOS/Android, etc.
    • Clearly communicate team wide progress and identify blocking processes/patterns that hold a team back.
    • Participate in paired programming and code reviews with juniors to expand the team s collective knowledge and understanding of software engineering.
    • Complete independent research to refine best practices and present work to peers.

    Senior Software Engineer must possess:

    • A breadth of experience building software solutions (through a strong mix of independent research/projects and industry expertise).
    • 5-7 years previous experience in software development. (Either 7 years of experience specifically in software development or five years of experience in software development in combination with 2 years alternative experience in a related field).
    • Ideally has a portfolio of work code samples, etc.
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