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    Accounts Receivable Representative - Charlotte, United States - TBS Factoring Service

    TBS Factoring Service
    TBS Factoring Service Charlotte, United States

    2 weeks ago

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    Description

    Creative problem solvers, look no further TBS Charlotte is on the hunt for a dynamic individual to join our Payment Resolution team to successfully collect on accounts that are past due.

    We're looking for someone who can collaborate with other teams, is extremely detail-oriented, and understands the importance of being patient and compassionate with clients who have payment issues.


    We're an established financial company that serves a variety of clients and we need superstar associates to keep our legacy going.

    If you enjoy talking to people and helping them through challenges, you might be a good fit (Or you might already be a psychologist... in which case, how did you get here?)

    Check out the fine print down below, and apply today if you are "resolute" about becoming a part of the TBS Charlotte family


    Role and Responsibilities:

    • Conduct collection calls on accounts from debtors that are past due reflecting good productivity, appropriate timeliness, and low error rates.
    • Ensure debtors and their affiliates remit payment to TBS Charlotte instead of the motor carrier and send Notice of Assignment correspondence (NOA) to clients.
    • Call, email, and/or fax debtors days after the invoice was submitted and ensure a rapid turnaround and low losses to account receivables.
    • Enter detailed notes and track correspondence with debtors including contact name, address, email, fax, promise to pay (PTP), has been paid (WP), and check numbers.
    • Work with client, debtor, and booking agent to resolve problems such as missing paperwork, missing check/ACH payments, late delivery, damaged product, lumpers or any deductions not specified on paperwork.
    • Answer and respond to client calls while providing superior customer service and demonstrating TBS Core Values.
    • Inform clients of other TBS services and provide information as requested.
    • Understand and keep current on the latest procedures for our department and company.
    • Cross-train and assist other departments as needed.
    • Other duties as assigned.

    Personal Attributes and Requirements:

    • Must be willing and able to work in-office 5 days a week.
    • Ability to communicate via phone as needed, be proactive, and perform professionally.
    • Excellent interpersonal and customer service skills, including written and verbal communication.
    • Highly skilled in computer, electronic communication, and technology with the ability to quickly learn new software, applications, and systems.
    • Ability to type efficiently and effectively without excessive errors.
    • High-level problem solver.
    • Possesses strong time management skills and multitasking abilities to independently prioritize and complete tasks, with the ability to adapt to changing workloads, deadlines, and schedules.
    • Ability to move in and out and around the office, including furniture and to access file cabinets, office machinery, etc.
    • Capable of frequently operating standard office equipment such as a computer, keyboard, mouse, calculator, copy machine, printer, fax machine, and overhead projector systems; possess sufficient visual acuity to view computer monitors or television screens.
    • Capacity to learn quickly to accurately apply and communicate the knowledge.
    • Promotes and fosters a positive and supportive environment that is committed to the success of the department, leadership, and goals of TBS Charlotte.
    • Able to work overtime if required.

    Qualifications, Education, and Special Requirements:

    • High School Diploma or Equivalent.
    • Previous Customer Service and collections experience preferred.
    • Basic accounting knowledge preferred.
    • Basic knowledge of Microsoft Office programs including Outlook, Excel, and Word.
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