IT Training Coordinator - Tumwater, United States - Washington State Department of Revenue

Description

Description

The Business Services unit, within the Information Services division (ISD), is a team made of people who are excited to come to work every day and make a difference If you enjoy employee engagement, helping others navigate through change, analysis and can think strategically, this is the position for you Culture matters and the Department of Revenue is a great place to workWe are seeking to fill an IT Training Coordinator position to serve as the Information Services Division's (ISD) expert in designing, developing, coordinating, delivering, and evaluating classroom and virtual training and educational programs for Revenue's staff and customers of DOR technology systems. You will apply substantial knowledge of hardware, software, applications, and other IT systems, as well as learning methodology and principles in the development of IT curricula and instructional material.The hiring manager may start screening applicants as early as April 30, 2024, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for .

Visit these links to watch our to find out more about our agency and see about why Revenue is a great place to work.Please review the opportunity details below and forward this message to others you feel may be qualified.

Duties

Other duties include:

Collaborating with Revenue's divisions to assess needs and to develop, implement, and evaluate broad-based solutions and training programs.

Researching, creating, and producing instructional materials for classroom, onsite, and virtual technical training for unique DOR technology platforms and systems.

Administering enrollment and registration processes.

Creating and advertising class schedules for to staff.

Conducting evaluation and analysis of the IT training program's effectiveness.

Curating and maintaining a list of standard off-the-shelf trainings (e.g., LinkedIn Learning) related to DOR's off the shelf technology platforms.

Monitoring the IS training budget status.

Qualifications

Associate degree in business administration, public administration, or a related field AND three years of experience working in an IT division.

Note - An equivalent combination of IT-related training and experience may substitute year for year for education.

In addition, candidates must have a strong working knowledge in one or more areas below:

Application development, network operations, system administration, IT policy, IT project management, cyber security, technical support, or technical writing.

Successful candidates must have proficiency using M365 suite of tools (Word, Excel, PowerPoint, Teams, etc.) and strong written and oral communication skills.