Waterpark Operations Manager - Marietta - Six Flags White Water

    Six Flags White Water
    Six Flags White Water Marietta

    3 days ago

    Full time $59,000 (USD) per year
    Description
    Overview:

    Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.

    Responsibilities:

    What's In It For You?

    • Full-Time position with competitive pay, bonus, and benefits plan
    • Quarterly 401K match on up to 5% of your contributions
    • Free passes for your family and friends
    • Free admission to regional attractions and other regional theme parks

    Essential Duties and Responsibilities

    • Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
    • Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
    • Support and enforce corporate Operations and Safety policies and initiatives.
    • Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
    • Routinely inspect all areas for hazards and other safety-related risks.
    • Communicate with Park management and Team Members on any hazards that exist or may come to exist.
    • Proactively manage safety and ensure all attractions are operating safely.
    • Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
    • Development and maintenance of expense budgets and annual business plans for areas of responsibility.
    • Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
    • Recruit and hire seasonal employees to ensure proper staffing levels.
    • Develop and administer departmental policies and procedures.
    • Request and review bids for outside service contracts outlined within expense budgets.
    • Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
    • Responsible for maintaining a Total Safety culture for both Guests and Team Members.
    • Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
    • Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
    • Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
    • Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
    • Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
    • Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
    • Serve as Park and Departmental Duty Manager.
    • Perform all other duties as assigned.

    Salary Range: starting at $59,000 (Based on experience and certifications)

    Reports To: Waterpark Director

    Qualifications:

    Minimum Requirements

    • 3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
    • College degree in Business, Management, and/or equivalent management experience.
    • Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
    • Strong leadership and communication skills, both written and verbal.
    • Experience preparing and managing budgets.
    • Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
    • Excellent communication skills, both written and verbal.
    • Must have a valid driver's license.
    • Computer literacy with proficiency in Microsoft Office applications.
    • Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
    • Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
    • Strong experience in training and presentation skills to develop large teams.
    • Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.
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