- Enhance Service Department efficiency for customer satisfaction, sales, and cost control.
- Set annual Service Department goals and budgets in line with organizational objectives.
- Coordinate customer events and negotiate service settlements.
- Manage work-in-progress and rework.
- Submit warranty claims on time and maintain service facilities.
- Service Manager Qualifications:
- High School diploma/GED required (Associates/Bachelor's degree preferred).
- In-depth knowledge of heavy equipment technology.
- Minimum 5 years of experience in a heavy equipment service department (or equivalent experience).
- Supervisory or management experience.
- Team building and leadership skills.
Head of Customer Service - Greensboro, NC, United States - GPAC
Description
Are you skilled in team building, multitasking, leadership, and interpersonal relations? If you are, we invite you to consider applying as Service Manager for this highly regarded multi-location heavy equipment company.
In this role, you will oversee the service department, ensuring exceptional customer satisfaction at every stage of the service journey.
Service Manager Responsibilities:
Benefits:
Low Deductible Medical/Dental/Vision, 401K/Roth IRA Options Available, 401K Match/Profit Share, Life/AD&D, Online Learning, Paid Time Off, Asset Investment, and Employee Discounts.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.