L1 Helpdesk/Service Desk Support Engineer - Boerne, United States - eTeam

    eTeam
    eTeam Boerne, United States

    2 weeks ago

    eTeam background
    Description
    • Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis
    • 1+ years PC support experience, 6+ months call center support
    • 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
    • 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
    • 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send
    • Effective communication, efficient call handling
    • Shift timing
      06:00 AM - 10:00 PM CST - M - F

      08:00 AM - 06:00 PM CST - Saturday

      Sunday - On Call, if needed