Director of Front Office - Miami, United States - Hyatt

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Reporting to the General Manager, the Director of Front Office will be responsible for the overall Front Office and Guest Services Operation.

The Director of Front Office is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Director of Front Office should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel's Front Office operations.
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Maintain guest room inventory.
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
• Perform all tasks of a Front Office Staff as needed to facilitate service.
• Ensure all operations and cash handling are done per policies and procedures.
• Maintain excellent communication with the housekeeping department.
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.
• Analyze, investigate, and resolve guest complaints.
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables.
• Insures proper staffing levels for customer service goals.
• Coach and counsel employees to reflect Hyatt service standards and procedures.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.