Jobs
>
Charlottesville

    Customer Service Technician- BF - Charlottesville, United States - BrightSpeed

    BrightSpeed
    BrightSpeed Charlottesville, United States

    3 weeks ago

    Default job background
    Description
    Company Description

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

    Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

    Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

    Check us out on the web

    Job Description

    Brightspeed is looking for a Customer Service Technician to join our team As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.

    As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.

    As a Customer Service Technician your responsibilities will include:
    • Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
    • Performing maintenance and repair on outside plant facilities
    • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
    • Observing all safety rules and regulations
    • Assisting other technical personnel in the performance of their duties when requested
    • Actively supporting sales and marketing related activities
    • Directing customer facing work and sales referrals
    Qualifications

    WHAT IT TAKES TO CATCH OUR EYE
    • High School diploma (or equivalent) or higher
    • Ability to distinguish colors on facilities
    • Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
    • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
    • Basic computer skills including MS Office applications
    • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
    • Ability to work aloft (e.g. ladder)
    • Ability to work outside in all weather conditions and at various hours of the day/night
    • A valid driver's license and satisfactory driving record
    • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
    • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
    • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
    • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
    • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
    • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
    BONUS POINTS FOR:
    • Prior experience as a customer facing telecom operations technician
    • Basic electricity training/certification or documented equivalent work experience
    • ADSL installation/repair experience (self/full installs)
    • A+/Net + Certified Required Soft Skills
    This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues

    #LI-MB1

    Additional Information

    Salary ranges up to $64,000.

    WHY JOIN US?

    We aspire to contemporary ways of working.

    At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

    We offer competitive compensation and comprehensive benefits.

    Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

    Diversity, equity and inclusion are at the center of our grounding belief in Being Real .

    When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

    Brightspeed is an Equal Opportunity Employer

    For all applicants, please take a moment to review our Privacy Notices:
    • Brightspeed's Privacy Notice for California Residents
    • Brightspeed's Privacy Notice
    Videos To Watch
  • Clayton Homes

    Service Technician

    5 days ago

    Clayton Homes Charlottesville, United States

    Maintenance Service Technician - Handyman / Construction · Maintenance, Handyman, and Construction professionals - we've got a rewarding new challenge for you that will provide exceptional career potential Since 1956, Clayton Homes has built and sold more than 1.5 million manufac ...

  • Malloy Ford Charlottesville

    Service Technician

    3 weeks ago

    Malloy Ford Charlottesville Charlottesville, United States

    Job Description · Job Description**SIGN ON BONUS** · Malloy Ford of Charlottesville is now under new management by a manager with proven track records of business growth and taking care of their teams. If you are not happy with your current employer or are just looking for a chan ...

  • RSC Mechanical

    Rack Refrigeration Service Technician

    2 days ago

    RSC Mechanical Charlottesville, United States Full time

    RSC Mechanical, a thriving family-owned and family-run company, was born in the heart of Clinton Township, Michigan, and expanded its reach throughout the country. We pride ourselves on cultivating a vibrant community that passionately champions the growth and well-being of its v ...

  • Work With Your Handz

    HVAC Service Technician

    3 weeks ago

    Work With Your Handz Charlottesville, United States

    Job Description · Job DescriptionNow hiring HVAC Service Technicians · Ask about our $3,000 sign-on bonus · We have been in business for 100 years, are locally owned and have an outstanding reputation We are expanding and seeking HVAC Service Technicians to diagnose and repair he ...

  • Virginia State Gov

    General Services Technician

    2 days ago

    Virginia State Gov Charlottesville, United States

    Virginia State Gov - JobID: general-services-technician-charlottesville-virginia-united-states-d717bc d1-b393-42cfab5761ed [Field Technician / Maintenance Mechanic] As a General Services Technician at the State of Virginia, you'll: Perform general services functions in support of ...

  • Work With Your Handz

    HVAC Service Technician

    3 weeks ago

    Work With Your Handz Charlottesville, United States

    Job Description · Job DescriptionNow hiring HVAC Service Technicians · We have been in business for 100 years, are locally owned and have an outstanding reputation We are expanding and seeking HVAC Service Technicians to diagnose and repair heating and cooling plumbing systems an ...

  • Climet Instruments

    Field Service Technician

    1 day ago

    Climet Instruments Charlottesville, United States

    Job Description · Job DescriptionIn operation since 1962, Climet Instruments is a leading global manufacturer and provider of airborne particle counters and microbial air samplers, which have applications predominantly in biopharmaceutical, medical device, and life science indust ...

  • Work With Your Handz

    Electrical Service Technician

    21 hours ago

    Work With Your Handz Charlottesville, United States

    Hiring: Residential Service Electricians · We have been in business for 100 years, are locally owned, and have an outstanding reputation Our enduring legacy fuels our motivation to surpass your home comfort expectations, driving us to continuously innovate and deliver exceptiona ...

  • Albemarle Heating & Air

    Experienced HVAC Service Technician

    1 week ago

    Albemarle Heating & Air Charlottesville, United States

    Job Description · Job DescriptionAlbemarle Heating & Air is calling all talented Experienced HVAC Service Technicians in the Charlottesville, VA area to apply to join our amazing team full-time · WHY YOU SHOULD JOIN OUR TEAM · We are an established company that invests in our tea ...

  • Comfort Systems USA

    Commercial HVAC Service Technician

    3 days ago

    Comfort Systems USA Charlottesville, United States

    Riddleberger Brothers Inc · Commercial HVAC Service Technician (levels 1-5) · Charlottesville, VA 22902 · Riddleberger Brothers, Inc. is seeking to hire a talented and growth-minded individuals to join our team as a Commercial HVAC Service Technicians. We need experienced HVAC Jo ...

  • Riddleberger Brothers Inc.

    Commercial HVAC Service Technician

    3 days ago

    Riddleberger Brothers Inc. Charlottesville, United States

    Riddleberger Brothers, Inc. is seeking to hire a talented and growth-minded individual to join our team as a Commercial HVAC Service Technician. · We offer career opportunities that allow you to be part of a team and grow as an individual. · Please click the video below to hear f ...

  • Cascade Industries

    Service technician

    17 hours ago

    Cascade Industries Charlottesville, United States

    Our company Puschmann GmbH in Hochdorf was founded in 1989. We have set ourselves the goal of slow but steady and stable growth and currently employ over 30 qualified employees in our service company, who work for you with heart and mind in Baden-Württemberg and Bavaria. For our ...

  • Thalhimer

    Service Technician

    3 days ago

    Thalhimer Charlottesville, United States

    **$1,000 Sign on Bonus** · **ABOUT CUSHMAN & WAKEFIELD | THALHIMER** · Experience and knowledge have made the results-oriented team at Cushman & Wakefield | Thalhimer the region's leading commercial real estate firm. Our purpose is to drive client value by delivering the right re ...

  • Albemarle Heating & Air

    Entry-Level HVAC Service Technician

    1 week ago

    Albemarle Heating & Air Charlottesville, United States

    Job Description · Job DescriptionAlbemarle Heating & Air of Charlottesville, VA is actively searching for a full-time Entry-Level HVAC Service Technician to work closely with our clients and seek to resolve any problems and/or concerns related to their heating and cooling systems ...

  • Moore's Electrical & Mechanical

    Commercial HVAC/R Service Technician

    3 weeks ago

    Moore's Electrical & Mechanical Charlottesville, United States

    Job Description · Job DescriptionCommercial HVAC/R Service Technician · Position Overview: · We are seeking a Commercial HVAC/R Service Technician located in the greater Charlottesville, VA area to join our team. The Commercial HVAC/R Service Technician is responsible for trouble ...

  • Virginia State Gov

    General Services Technician

    2 weeks ago

    Virginia State Gov Charlottesville, United States

    Virginia State Gov - JobID: general-services-worker-newcomb-hall-virginia-united-states-d497e6df-4ace e-174fe2d553f1 [Field Technician / Maintenance Mechanic] As a General Services Technician at the State of Virginia, you'll: Perform general services functions in support of the o ...

  • Comfort Systems USA

    Commercial HVAC Service Technician Level 2

    3 days ago

    Comfort Systems USA Charlottesville, United States

    Riddleberger Brothers Inc · Commercial HVAC Service Technician Level 2 · Charlottesville, VA 22901 · Riddleberger Brothers, Inc. is seeking to hire a talented and growth-minded individual to join our team as a Commercial HVAC Service Technician Level 2. · We offer career opportun ...

  • Comfort Systems USA

    Commercial HVAC Service Technician Level 3

    3 weeks ago

    Comfort Systems USA Charlottesville, United States

    Riddleberger Brothers Inc · Commercial HVAC Service Technician Level 3 · Charlottesville, VA 22901 · Riddleberger Brothers, Inc. is seeking to hire a talented and growth-minded individual to join our team as a Commercial HVAC Service Technician Level 3. · We offer career opportun ...

  • IES Communications

    Service Technician Ii

    2 weeks ago

    IES Communications Charlottesville, United States

    **Job Description**: · **Full benefits available after 30 days of employment Full-time, direct hire position** · **Job Summary**: · The Services Technician can perform the technical tasks of a Communications Tech II. The Services Technician will respond to service calls as needed ...

  • Whaley Foodservice

    Service Technician Iii

    5 days ago

    Whaley Foodservice Charlottesville, United States

    ***: · This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster. T ...