Senior ITOM Engineer - Indiana, United States - AHEAD USA

Description

AHEAD builds platforms for digital business.

By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.
AHEAD is currentlylooking for a Sr ServiceNow ITOM Developer to work remotely for their Managed Services business.

In this role, you will be responsible for the maintenance and continual buildout of the internal ServiceNow instance as well as working with a team to support external Managed Services customers.

Roles and Responsibilities

Delivering a high level of knowledge and customer service within the ITOM Suite as well as CMDB
Configuring and managing Discovery schedules, tailoring patterns and development
Applying Common Services Data Model principles
Maintaining and updating the configuration management database (CMDB) health scans and service mappings.
Hands-on MID Server configuration experience and architectural understanding.
Supporting external customers hosted on the AHEAD, MS ServiceNow instance as the ITOM SME
Provide expertise surrounding hardware assets
Integrating with AHEAD, MS tools and eBonding with customers
Collaborating with the Managed Solutions Architect to drive forward current and future AHEAD, MS initiatives
Resolving the most challengingServiceNowtechnical issues for AHEAD, MS customers
Assisting and mentoring other members of the AHEAD, MS ServiceNow team
Managing incidents, requests, changes and associated communication
Creating and maintaining supporting KB documentation
Qualifications

5+ years' experience maintaining and troubleshooting ServiceNow CMDB and Discovery implementation(s)
2+ years' experience maintaining and troubleshooting ServiceNow Service Mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform
Discovery, Service Mapping and Orchestration
A degree in Information Technology, Computer Science or comparable experience
ServiceNow Certified System Administrator (required)
CIS – Discovery (required)
CIS – Service Mapping (preferred)
CIS – Event Management (preferred)
ServiceNow scoped application development experience
Integrations experience
ITIL certification (preferred)
Domain separation experience (preferred)
Strongly developed communication skills
Experience providing top-level customer service
A passion for cutting edgetechnology
Does well in a fast-paced, changing environment
Learns quickly and adapts well to new challenges
Enthusiastic and motivated to learn and grow

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

We understand that you have a life outside of work. That's why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more

Please note that although some job posting are indicated as remote, it is solely for the purpose of the posting.

It is company policy for employees within thirty miles of an office to be in-office at least 2 days per week.

#J-18808-Ljbffr