Workday Support Consultant-Workday Integration Cloud and Cloud C - Boston, United States - TEPHRA

Description

:

Job Title:

Workday Support Consultant

Location:

Marlsbro, MA (Near Boston)

Number of positions:

One

Responsibilities:

• Resolve Tickets and Complete service requests within agreed SLAs.
• Configuring and deploying change requests.
• Co-ordinate with business users and functional analysts to understand and validate requirements for system upgrades and/or enhancements.
• Perform root cause analysis for frequently occurring issues and work with cross-functional teams / vendor to ensure quick resolution.
• Workday Techno-functional Developer with a strong background and understanding of Workday configuration and integrations
• Experience in Workday delivery of integration support and functional support in HR processes
• Good understanding of business processes in Workday, EIB, Core connector, PICOF and Studio Integrations.
• Preferred certification

:

o Workday Integration Certified professional

o ITIL Foundation

• Good understanding of business processes in Workday, EIB, Core connector, PICOF and Studio Integrations.

Other Key skills:

• Ability to manage and deliver multiple priorities in a constrained timeline Proactively propose alternate solutions to the customer as and when needed
• Excellent Oral and written communication skills
• CAN DO attitude
• Strong organizational and personal skills to successfully communicate with internal and external customers
• Self-driven, motivated and results orientated
• Strong listening skills and solution orientated approach to selling

Location:

Marlsbro, MA (Near Boston)