Care Manager - San Francisco, United States - Safe and Sound
Description
Position Title: Care Manager (Bilingual preferred)
Department: Children & Family Services
Reports to: Senior Program Manager, Care Coordination
Location: 1757 Waller Street, San Francisco, CA 94117
ABOUT THE ORGANIZATION
Safe & Sound is a children's advocacy organization working to prevent child abuse and
reduce its devastating impact on the child, their family, and our entire community.
We have been a pioneer in the field of child abuse prevention, working within San
Francisco for more than 50 years. Recently, the organization has begun to expand its
impact working throughout the state of California.
Child maltreatment is a complex problem, but a preventable one. Our data-informed
approach leverages three primary strategies: we empower children with knowledge
and confidence; we support families providing resources and skills; we activate the
community and the change-makers within it to create a thriving social safety net for
children and their families.
The organization has an annual operating budget of approximately $15.4 million and
is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe &
Sound headquarters is located in a historic firehouse in the Haight-Ashbury
neighborhood of San Francisco, with a second office in the Bayview neighborhood.
Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national
leader in the effort to advance pediatric medicine, raise public awareness, and
transform the way society responds to children exposed to Adverse Childhood
Experiences (ACEs). Founded by California's first Surgeon General Dr. Nadine Burke
Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.
More information is available at:
OVERALL SUMMARY
This position is responsible for providing direct care management services to families
enrolled in the Integrated Family Services Program as well as general support to
families in our Parent Drop-In program, Family Events, and other Supportive Family
Services. This position is full-time and requires a degree of flexibility in work hours
due to the unpredictable schedules of families engaging in Safe & Sound services.
ESSENTIAL FUNCTIONS
Integrated Family Services
● Support families in our Supportive Family Services Program (SFS) providing
care management as assigned by Senior Program Manager - Care
Coordination or Clinical Care Coordinators, may include home visits and
appointments out in the community
● Hold a caseload of up to 20 SFS families
● Participate actively as a member of an IFS Service Delivery Team and attend
weekly Service Delivery Team meetings.
● Maintain regular contact and communication with the Clinical Care
Coordinators and the Sr. Program Manager - Care Coordination.
● Collaborate with Clinical Care Coordinators and other service providers to
provide care management and information and referral to IFS/SFS families, in
keeping with their agreed-upon service plans
Supportive Family Services
● Serves as main Coordinator of the Day for the Parent Drop-In program as
needed. Provides oversight and coordination of the Parent Drop-In program,
including supporting other staff and interns providing drop-in services.
● Provide time-limited supportive counseling, crisis counseling, and/or case
management to families, as needed
● Performs intakes, making referrals, and providing drop-in counseling during
Parent Drop-in program
● Assists and supports our Parent Drop-In program as needed including helping
set up and break down.
● Coordinates family support center services including Food Pantry, Emergency
Needs Support, information and referrals.
● Attend, support, and supervise family events including holiday, seasonal events,
periodic workshops as well as educational activities (may require some evening
and weekends).
General Program Operations
● Responsible for keeping files and data entry up to date.
● Keeps records of all services provided in compliance with legal, agency, and
funding requirements.
● Participates in outreach activities as well as provider and community meetings
to increase referrals and community awareness of the program.
● Attends all other staff meetings and trainings as directed by supervisor.
● Facilitates Parenting/Support Groups as needed.
● Assist and participate in collecting and reporting data needed to track families'
progress toward outcomes.
Undertake other duties as assigned.
ESSENTIAL QUALIFICATIONS
● At least three (2) or more years of relevant experience preferably in a non-profit
social service environment
● Knowledge of community resources in San Francisco, cultural competency
practices
● Previous experience working with youth and their families that are
underserved, marginalized and high risk with trauma histories strongly
preferred.
● Ability to build effective working relationships with staff, set clear expectations,
and provide both positive and negative feedback in a timely manner.
● Ability to effectively collaborate with clients to complete assessments and
develop appropriate service plans that support their protective factors
● Ability to use both qualitative and quantitative data to inform service planning
and monitor client progress towards achieving outcomes/goals.
● Ability to work with diverse staff and client populations.
● Ability to prioritize work effectively in an environment with multiple competing
priorities.
● Ability to work tactfully and effectively with representatives of city agencies,
community-based organizations, and the community at large.
● Ability to operate within and lead a complex service delivery structure.
● Ability to handle crisis situations.
● Ability to use excellent time management and organizational skills.
● Ability to use computer skills: word processing, using digital recordkeeping
systems to collect and track data, and internet search capabilities.
● Demonstrated experience working with diverse cultural backgrounds.
PREFERRED QUALIFICATIONS
● Fluent in Spanish or Mandarin
● Bachelor's Degree in counseling, psychology, social work or other related
fields.
POSITION SPECIFICATIONS
● Full-time
● Non-Exempt. (Hourly)
● Position will be fingerprinted, E-verified, and reference-checked.
PHYSICAL REQUIREMENTS
● Typical Working Conditions:
○ Standard office as well as occasional playroom (supervise and care for
children) as requested.
○ This position may require evening hours and participation during
weekend events as requested
○ Travel within San Francisco
● Equipment Used:
○ Computer, phone, fax, copier.
● Essential Physical Task:
○ Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular
basis).
The base salary for this position is $31.01 per hour and is eligible for the language
premium. The language premium is $2,080 annually. This position is eligible for
agency-sponsored benefits. (To know more about our benefits, )
Pursuant to the San Francisco Fair Chance Ordinance, we will consider all
qualified applicants with arrest and conviction records.
Safe & Sound provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or
any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training.
The CCC team strives to cultivate a team that reflects the diverse population we serve
and thus strongly encourages diverse candidates from underrepresented
communities to apply, including but not limited to individuals who identify as
QT/BIPOC, those impacted by the child welfare/foster care systems, and public
benefits recipients.
Qualified candidates should submit a resume and a detailed cover letter to Human
Resources at