Jobs

    Customer Service - Maple Grove, United States - Whole Foods Market

    Whole Foods Market
    Whole Foods Market Maple Grove, United States

    6 days ago

    Whole Foods Market background
    Description
    Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet.

    In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.

    You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.

    You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service).

    You may be responsible for aspects of managing non-inventory supplies management & expense control. You are responsible for regulatory compliance, and special projects and/or assignments. As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. You may participate in hiring activities.

    You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.


    Job Responsibilities:

    • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
    • Establishes clear expectations for balancing in-store customer service and completing online orders.
    • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
    • Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
    • Sustains strong knowledge and awareness of relevant competitors and industry trends.
    • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
    • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
    • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
    • Maintains Team Member safety and security standards.
    • Ensures compliance with relevant regulatory rules and standards.
    • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
    • Maintains cleanliness of workspaces including staging area and coolers.
    • Maintains security of equipment, e.g., MSRs, phones, currency counters.
    • Proactively identifies process improvement opportunities.
    • Consistently communicates and models WFM core values, leadership principles, and supports goals.
    Job Skills


    • Strong ability to perform task management, balancing dynamic customer flows.
    • Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.
    • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
    • Strong ability to communicate performance analysis findings and actions, both verbally and in writing.
    • Excellent interpersonal, motivational, team building and customer relationship skills.
    • Capable of teaching others in a positive and constructive manner.
    • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
    • Proficient with email, Microsoft Office, and operations-related applications.
    • Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.
    Qualifications


    • 18 months retail experience including 6 months of supervisory experience.
    Physical Requirements/Working Conditions


    • Must be able to lift 50 lbs.
    • In an 8-hour workday: standing/walking 6-8 hours.
    • Hand use:
    Single grasping, fine manipulation, pushing and pulling.


    • Work requires the following motions: bending, twisting, squatting, and reaching
    • Exposure to FDA approved cleaning chemicals
    • Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
    • Ability to work in a wet and cold environment.
    • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
    • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

    At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

    Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

    Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company.

    Please be aware that other career sites may not be accurate or up to date and may even be fraudulent.

    We encourage and recommend all candidates to apply via our site.


    Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture.

    Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we're all about.

    Oh yeah, we're a mission-driven company too.


    Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.

    Learn more about careers at Whole Foods Market here )

    Privacy Notice )
  • Localzz HQ

    Customer Service

    1 week ago

    Localzz HQ Maple Grove, United States

    Ads Announcements Business Directory Events Community Hire Living News Sports Opinion BuySell Education/Schools Government Community · **Share on** · + · + · + · + News Sports Opinion BuySell Education/Schools Government Community · **Share on** · + · + · + · + · ...

  • Bunzl Distribution USA

    Customer Service Representative- MN

    1 week ago

    Bunzl Distribution USA Maple Grove, United States

    ** Customer Service Representative- MN** · **Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO010152 Showing 1 location **Job Details** · **Description** · The Customer Service Rep will answer inquiries on customer accounts and investigate any ...

  • Sherwin-Williams

    Zone Store Customer Service Specialist

    1 week ago

    Sherwin-Williams Maple Grove, United States

    · This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Servic ...

  • Michaels Stores

    Retail Customer Service Team Member

    1 week ago

    Michaels Stores Maple Grove, United States

    Store - MSP-MAPLE GROVE, MN · Deliver friendly customer service, help customers shop our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including mai ...

  • Michael's Inc

    Retail Customer Service Team Member

    2 weeks ago

    Michael's Inc Maple Grove, United States

    Michaels Wedgewood Ln N [Retail Associate / Team Member] As a Customer Service at Michaels, you'll: Help customers shop the store and be able to find what they're looking for; Deliver friendly customer service; Provide a fast and friendly check out experience; Educate customer on ...

  • Home Goods

    Loss Prevention Customer Service Associate

    2 weeks ago

    Home Goods Maple Grove, United States

    HomeGoods Fountains Drive The Fountains 55369 [Retail Associate / Team Member] As a Customer Service Associate at HomeGoods, you'll: Provide prompt, courteous and knowledgeable service to internal and external customers; Engage customers, provide support and create a positive sho ...

  • Sherwin-Williams

    Zone Store Customer Service Specialist

    6 days ago

    Sherwin-Williams Maple Grove, United States

    Job Description · This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. ...

  • Sherwin-Williams

    Zone Store Customer Service Specialist

    1 week ago

    Sherwin-Williams Osseo, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • Anders Group

    Travel MRI Technologist

    4 days ago

    Anders Group Maple Grove, MN, United States

    Anders Group is seeking a travel MRI Technologist for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours ...

  • City Mobile Group

    Travel Radiology Technologist

    4 days ago

    City Mobile Group Maple Grove, MN, United States

    City Mobile Group is seeking a travel Radiology Technologist for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shi ...

  • City Mobile Group

    Travel MRI Technologist

    1 week ago

    City Mobile Group Maple Grove, United States

    City Mobile Group is seeking a travel MRI Technologist for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 ...

  • City Mobile Group

    Travel Radiology Technologist

    1 week ago

    City Mobile Group Maple Grove, MN, United States

    City Mobile Group is seeking a travel Radiology Technologist for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technologist · Discipline: Allied Health Professional · Start Date: 05/13/2024 · Duration: 13 weeks · 36 hours per week ...

  • City Mobile Group

    Travel Radiology Technologist

    1 week ago

    City Mobile Group Maple Grove, MN, United States

    City Mobile Group is seeking a travel Radiology Technologist for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technologist · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 13 weeks · 36 hours per week ...

  • Celestica

    Master Planner

    5 days ago

    Celestica Maple Grove, United States

    Job Description · Req ID: · Region: Americas · Country: USA · State/Province: Minnesota · City: Maple Grove · General Overview · Functional Area: SCM - Supply Chain Management · Career Stream: PLN - Planning · Role: Team Leader 3 · Job Title: Planning Team Leader 3 · Jo ...

  • CrossMed Allied

    Travel Radiology Technician

    1 week ago

    CrossMed Allied Maple Grove, MN, United States

    CrossMed Allied is seeking a travel Radiology Technician for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: 05/13/2024 · Duration: 13 weeks · 40 hours per week · Shi ...

  • TotalMed Allied

    Travel Radiology Technician

    1 week ago

    TotalMed Allied Maple Grove, MN, United States

    TotalMed Allied is seeking a travel Radiology Technician for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 13 weeks · 40 hours per week · Shi ...

  • TotalMed Allied

    Travel Radiology Technician

    1 week ago

    TotalMed Allied Maple Grove, United States

    TotalMed Allied is seeking a travel Radiology Technician for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: 05/13/2024 · Duration: 13 weeks · 40 hours per week · Shi ...

  • TotalMed Allied

    Travel Radiology Technician

    4 days ago

    TotalMed Allied Maple Grove, United States

    TotalMed Allied is seeking a travel Radiology Technician for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shift: 8 ...

  • Genie Healthcare

    Travel Radiology Technologist

    20 hours ago

    Genie Healthcare Maple Grove, MN, United States

    Genie Healthcare is seeking a travel Radiology Technologist for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: Radiology Technologist · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 13 weeks · 40 hours per week ...

  • CrossMed Allied

    Travel MRI Technologist

    3 days ago

    CrossMed Allied Maple Grove, MN, United States

    CrossMed Allied is seeking a travel MRI Technologist for a travel job in Maple Grove, Minnesota. · Job Description & Requirements · Specialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 ho ...