- Greet and welcome customers as they enter the store.
- Engage with customers to understand their needs using open-ended questions and active listening.
- Provide detailed product knowledge and suggestive selling to enhance the customer's boating experience.
- Assist customers in selecting products and direct them to the appropriate aisle or location.
- Inform customers about available services and assist with special orders or drop ship purchases.
- Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
- Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
- Assist with inventory management, including receiving, stocking, and replenishing merchandise.
- Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
- Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
- Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
- Complete all required training and review standard operating procedures (SOPs) for the position.
- Be available to work a flexible schedule, including nights, weekends, and holidays.
- Perform other job-related duties as assigned.
- Strong verbal and written communication skills.
- Ability to listen actively and respond to customer needs.
- Proven sales and customer service abilities.
- Familiarity with merchandise.
- Point-of-sale systems; ability to learn new systems quickly.
- Strong attention to detail and effective time management.
- High school diploma or equivalent preferred.
- Previous boating and/or retail experience preferred.
- Continuous standing and walking throughout the retail space.
- Ability to wear and communicate through a headset continuously.
- Frequent climbing, bending, stooping, and twisting.
- Occasionally operate equipment, including forklifts.
- Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
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Sales Associate - Galveston - West Marine
Description
Job SummaryAs a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.
At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water.
Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.Duties/Responsibilities
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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