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- Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
- Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
- Become familiar with local and regional infrastructure, key contacts, and escalations into other teams in the business
- Demonstrate outstanding understanding and communication when working with clients
- Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
- Experience-based Windows 7 support
- Crash/BSOD resolution o Installation environment.
- Experience-based Windows 7 support
- BitLocker encryption o Configuration/imaging
- Crash/BSOD resolution o Installation environment
- General Windows OS troubleshooting
- Hardware support and troubleshooting,Troubleshooting hardware issues
- Replacing desktop/laptop hardware,Installation of peripheral devices
SCCM Administrator - Minneapolis, United States - COFORGE Marketing
Description
We are looking for an SCCM consultant with the following skills:
Job Description: