Project & Service Improvement Manager - Ely, United States - NHS Cambridgeshire & Peterborough

Description

Job summary

Working in the Clinical Improvement Team we aim to embed a qualityimprovement culture as part of delivering our portfolios. We will achieve this by building bothindividual, team and system capacity and capability, through a systematicapproach to using improvement science tools and techniques to enable us tocontinually improve the services we offer to our populations.

The role will involve managing large components of primary caretransformation, utilising the CQI approach. The role is a variedand fast paced role requiring a flexible and responsive approach, with theability to deal with issues that are sometimes challenging in nature. There will be the opportunity to work with senior members of the team and other ICB colleaguesthrough a matrix model to identify areas of transformation and improvement,develop new ways of working and set outcomes for our providers.

Main duties of the job

Day to day management of Primary Care Service Improvement Manager, providing pastoral support and administrative supervision whilst working in a matrix-based team.

Work together with system stakeholders to embed and utilise CQI methodology by supporting organisations to adopt and champion continuous improvement culture.

To develop and maintain all project documentation in line with project management methodology, including Project Initiation documents, project plans, issues list, checkpoint reports, risk registers, benefits registers as required.

To manage and successfully deliver projects, providing project management support and a hands-on approach to achieve successful implementation.

Regularly report on progress, monitoring progress against plans and evidencing delivery of the intended project outcomes.

To organise and take a lead in Project Team meetings, involving internal and external colleagues/stakeholders as appropriate.

To provide project evaluations after an agreed period of time on the measured success of the project as a whole.

Establish KPIs for the project management, monitoring and reporting processes.

Update methods and standards in line with best practice. Ensure delivery of consistently high standard of service to all members of the programme.

The Project & Service Improvement Manager is an integral part of CCIO team delivery as such will require excellent people skills, great multi-tasking and prioritising as well as being incredibly organised.

About us

NHS Cambridgeshire & Peterborough is an Integrated CareBoard (ICB) and the statutory NHS organisation responsible for planning anddelivering local health and care services to the population and communities of Cambridgeshire & Peterborough.

Working collaboratively with partner organisations, includingthe VCSE sector, it oversees the commissioning, performance, financialmanagement and transformation of the local NHS, as part of Cambridgeshire &Peterborough Integrated Care System (ICS).

We are passionate about creating an inclusive workplace thatpromotes and values diversity. We know through experience that different ideas,perspectives and backgrounds create a stronger and more creative workenvironment that delivers better patient outcomes. We welcome applicationsirrespective of peoples age, disability, sex, gender, identity and genderexpression, race or ethnicity, religion or belief, sexual orientation or otherpersonal circumstances.

We are a predominantly home based organisation. Some roles within the ICB are not suitable for the sole useof public transport and/or where there is a long journey from home to where workroutinely takes place.

Job responsibilities

The portfolio for the role will be determined and driven by the Primary Care Transformation Strategy as set out on the Joint Forward Plan.

Through embracing the opportunities and delivering the recommendations outlined within the 'Next Steps for integrating primary care: Fuller Stocktake report' (commissioned by NHSE, published May 2022), our aim is to improve primary care services for our population by facilitating the collaborative working required at neighbourhood level to ensure services are as accessible and easy to navigate as possible.

Our Primary Care Transformation strategy has three key objectives:

Support the evolution of more sustainable General practice clinical and business models.

Co-design, develop and support delivery of scalable primary care transformation solutions.

Embed change through service collaboration and integration at neighbourhood level.

The role will aim to improve access to services for our population whilst driving down health inequalities, supporting General Practice and wider primary care teams to better manage demands on their services and ensuring better patient, carer and clinician experience and outcomes. Integrated working involving health, care, local council, voluntary sector, and community assets at neighbourhood level is key to these changes.

At a local level there will be projects that determined by population health needs to address issues with services and access. All improvement work will be underpinned by the needs for a sustainable future.

All work will embrace the New care Model which is the vision for healthcare in the EOE. It is one that is readily accessible, seamlessly integrated, and inclusive to all members of our community. A healthcare system that is simple to use, with services available whenever they are needed. Our priority is to empower individuals by placing access to care directly in their hands, offering user-friendly digital platforms and personalised support to navigate their healthcare journey with ease. Moreover, committed to creating an environment our workforce finds joy and fulfilment in their work, with opportunities for professional growth, meaningful collaboration, and a shared sense of purpose in delivering high-quality care. By prioritising accessibility, inclusivity, and workforce satisfaction, the aim is to create a healthcare system that not only meets the needs of our community but also enriches the lives of those who serve within it.

The Clinical Improvement Team aimsto embed a quality improvement culture as part of delivering our SystemStrategy. We will achieve this by building both individual, team and systemcapacity and capability, through a systematic approach to using improvementscience tools and techniques to enable us to continually improve the serviceswe offer to our populations. We will term this our Continuous QualityImprovement (CQI) approach.

The Project and Service Improvement Manager willproject manage large components of primary care transformation, utilising theCQI approach.

The Project and ServiceImprovement Manager role is a varied and fast paced role requiring a flexibleand responsive approach, with the ability to deal with issues that aresometimes challenging in nature.

The Project and Service Improvement Manager willwork with senior members of the team and other ICB colleagues to identify areasof transformation and improvement, develop new ways of working and set outcomesfor our providers.

Key Duties andResponsibilities

Day to day management of projectsupport staff, providing pastoral support and administrative supervision whilstworking in a matrix-based team.

Work together with systemstakeholders to embed and utilise CQI methodology by supporting organisationsto adopt and champion a continuous improvement culture.

To develop and maintain allproject documentation in line with project management methodology. Thisincludes Project Initiation documents, project plans, issues list, checkpointreports, risk registers, benefits registers as required.

To manage and successfullydeliver projects, providing project management support and a hands-on approachto achieve successful implementation.

Regularly report on progress,monitoring progress against plans and evidencing delivery of the intendedproject outcomes.

To organise and take a lead inProject Team meetings, involving internal and external colleagues/stakeholdersas appropriate.

To provide project evaluationsafter an agreed period of time on the measured success of the project as awhole, its constituent parts and of the project personnel.

Establish project KPIs forproject management, monitoring and reportingprocesses.

Update methods and standards inline with best practice. Ensure delivery of a consistently high standard ofservice to all members of the programme.

The Project and ServiceImprovement Manager is an integral part of CCIO team delivery and as such willrequire excellent people skills, are great at multi-tasking and prioritising aswell as being incredibly organised.

The job description and person specificationare an outline of the tasks, responsibilities and outcomes required of therole. The job holder will carry out anyother duties as may reasonably be required by their line manager.

The job description and personspecification may be reviewed on an ongoing basis in accordance with thechanging needs of the Department or Directorate and the ICB.

Experience

Essential

Desirable

Qualifications

Essential

Desirable