Associate consultant - Nevada, United States - HCL Technologies

Description

Responsibilities:
Maintaining the project documentation, performing analysis and generating project reports schedule and project financial management), preparing meeting documentation, and maintaining project meeting schedule. Collecting and maintaining project data specific to scope, schedule, cost, resources, quality and risk. Analyzing the data as required to generate project documentation or reports for the project manager.
Skills Excellent command over MS Excel.
MS PowerPoint, and MS Word Good numerical ability and logical thinking Ability to summarize and present information in a concise and clear fashion Good analysis & reporting skills Ability to work under pressure, flexibility and positive attitude to challenges would be added advantage Ability to work in a fast paced environment Ability to manage conflicting requirements and work flexibly to aggressive deadlines Familiarity with ITIL v3 Quick learner and good eye for details Ability to multi-task Excellent written and oral communication skills Team PlayerTools KnowledgeResource Assignation system (RAS) Billing Request System (BRQ)Personnel requisition form (PRF)- Smart RecruitCapex/OpexMonthly security Incident report (MSIR)Global Time tracker (GTT)Ops Hi5 and DEITravel Authorization system (TAS)Project initiation (PI)EMF/ HCL Live Portal

To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.

To provide support for on call escalations orL3 level support and doing incident and problem management

Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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