- Handling a significant volume of calls from a diverse range of claimants seeking assistance with their UI claims.
- Examining documents to verify eligibility and identify any obstacles that could impact eligibility for unemployment insurance.
- Addressing technical inquiries related to the status of unemployment claims, discrepancies in wage records, claims procedures, or issues impeding claims processing.
- Providing informative guidance to claimants and the business community regarding UI services.
- Leveraging computer systems for reviewing and organizing work tasks effectively.
- Proven ability to collaborate effectively with team members.
- Strong commitment to Diversity and Inclusion principles.
- Demonstrated capacity to apply relevant statutes, rules, regulations, and policies to intricate scenarios.
- Excellent analytical and problem-solving skills.
- Adaptability in meeting performance expectations while adjusting to shifting priorities.
- Exceptional verbal and written communication skills suitable for a diverse audience.
- Bilingual proficiency is a bonus but not a mandatory requirement.
- Minimum of two (2) years' experience in administrative research tasks, involving data compilation, evaluation, and decision-making based on program guidelines and regulations adherence.
- A work environment that emphasizes productivity alongside enjoyment while fostering learning and mentoring.
- Fulfilling responsibilities within a dynamic, fast-paced atmosphere alongside dedicated colleagues committed to public service.
- A workplace that upholds principles of fairness, equity, and inclusion to ensure a respectful and dignified environment for all employees, regardless of various backgrounds.
- Support for work-life balance, including 11 paid holidays annually.
- If you're burdened by federal student loan debt or contemplating academic pursuits, you may benefit from the Public Service Loan Forgiveness (PSLF) program. PSLF allows qualifying employees to achieve loan forgiveness after making 120 payments while employed full-time by an eligible organization. To determine PSLF eligibility for OED positions, please refer to the relevant information on the official website.
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Claims Specialist - Salem, United States - State of Oregon
Description
Job Description:
Open Until Filled: This recruitment will remain open until filled. The initial application assessment will start on April 29, 2024.
If you possess bilingual skills, we strongly recommend you apply. Bilingualism is a plus, but fluency in any language is welcomed to enhance our service to the community.
If you're seeking to join a vibrant team, thrive on conducting thorough research for precision, and excel in organizational and time management skills amidst a fast-paced setting with competing priorities, then we invite you to explore this opportunity.
At the Oregon Employment Department, we are dedicated to fostering a workforce that mirrors the diversity of our community, encompassing individuals from various backgrounds in terms of race, gender, abilities, cultures, language proficiencies, geographic locations, and justice system engagement. We value your unique life experiences and urge all qualified individuals to apply, bringing in your adaptable skills and qualifications from diverse contexts.
What You Will Be Responsible For:
As the Claims Specialist, you will be responsible for processing claims and maintaining regular communication with individuals seeking Unemployment Insurance (UI) benefits.
Key responsibilities include:
For a comprehensive Position Description, please refer to the official document.
Desired Qualifications:
The ideal candidate will possess the following attributes:
Minimum Qualifications:
Note: College-level coursework may be considered as a substitution for experience at a rate of 45-quarter units per year of academic study.
Perks of the Role:
