Structured Family Caregiver - Norcross, GA
1 day ago
Job description
Position Overview:
We are looking for a dedicated and organized individual to join our Structured Family Caregiver (SFC) program as an Administrative Assistant. This role focuses on administrative tasks, communication with clients and family caregivers, scheduling, documentation management, and compliance support. The successful candidate will assist with client onboarding, maintain accurate records, and support the overall operations of the SFC program to ensure high-quality service delivery.
Key Responsibilities:
1. Client and Caregiver Communication:
- Foster positive and effective communication with both clients and family caregivers to address inquiries and provide updates.
- Serve as a second point of contact for clients and caregivers, maintaining a family-centered approach in all interactions.
- Maintain professional and supportive relationships to enhance the caregiving experience.
2. Client Admission & Orientation Support:
- Assist with guiding new clients and caregivers through the admission and onboarding process, ensuring all required paperwork is completed.
- Support scheduling of orientation sessions to familiarize clients and family caregivers with program procedures and expectations.
3. Scheduling Coordination:
- Assist with coordinating and scheduling initial assessments for new clients in collaboration with the RN.
- Ensure timely and organized scheduling to facilitate seamless service delivery.
4. Initial Calls to Clients and Caregivers:
- Assist with conducting initial calls to clients and their family caregivers to introduce the program and gather required information.
- Document communications and relay important information to appropriate team Admin members.
5. Maintaining Client Files:
- Organize and maintain accurate and up-to-date client files, documenting relevant information and updates.
- Safeguard the confidentiality and security of client records in compliance with program guidelines.
6. Compliance Support:
- Monitor documentation to help ensure compliance with program protocols, policies, and regulatory requirements.
- Track required paperwork and follow up with clients and caregivers as needed.
- Assist in preparing reports related to program compliance and service updates.
7. Case Manager Visit Coordination:
- Retrieve and organize all documentation needed before and after case manager visits and Admin review.
- Promote effective communication between case managers, clients, and family caregivers.
8. Monthly Client Follow-Up Calls:
- Assist with scheduling monthly follow-up calls with clients and caregivers as directed.
- Document call outcomes and communicate relevant updates to program leadership.
9. Semi-Annual Home Visit Scheduling:
- Support scheduling of semi-annual home visits for SFC clients.
- Assist with documentation preparation for visits when necessary.
10. Administrative & Reporting Support:
- Maintain organized tracking systems for assessments, visits, and documentation deadlines.
- Assist with generating quarterly reports and maintaining accurate program records.
- Provide general administrative support to ensure smooth operation of the SFC program.
Qualifications:
- Minimum of 2 years of elderly care experience.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and meet deadlines efficiently.
- Experience in administrative support, documentation management, and compliance tracking.
- Familiarity with Medicaid Home and Community-Based Services waiver programs is preferred.
- Ability to work independently and as part of a team.
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