Automation Field Service Engineer - Boca Raton, United States - Abbott Laboratories company

Description

Automation Field Service Engineer (West Palm Beach) page is loaded

Automation Field Service Engineer (West Palm Beach)

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locations

United States - Florida - West Palm Beach

United States - Florida - Boca Raton

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

Abbott is a global healthcare leader that helps people live more fully at all stages of life.

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Our 115,000 colleagues serve people in more than 160 countries.


JOB DESCRIPTION:

PLEASE NOTE:
This is not an active open requisition. We are building a candidate slate for a future opening.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and

technology.
Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You'll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the

Freedom 2 Save

student debt program and

FreeU

education benefit - an affordable and convenient path to getting a bachelor's degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and

scientists.
The Opportunity
This position is a remote position.
Qualified candidates

must

currently live in the

West Palm Beach, Palm Beach Gardens, Palm Beach, Lake Worth,

Jupiter, Boynton Beach or Boca Raton, FL area

.
Relocation assistance is not authorized for this position
Travel 20%

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance.

Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance.

Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

What You'll Work On
Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals
Provide direction and mentoring to other Field Service Reps
Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database
Understand and follow Quality System by accurate and timely documentation of complaint resolution
Understand and practice regulatory and compliance procedures
Maintain a safe work environment following laboratory safety guidelines
Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:
Work effectively within a diverse and dynamic team environment
Support on call rotation, time, territory, and inventory management
Standby and after-hours responsibilities, flexible working hours
Unpredictable Travel, travel for support of other territories and training
Provide on-site critical account support inside and outside of district boundaries.
Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

Required Qualifications:
Bachelor's degree or equivalent relevant experience required.
Proficiency in local language required.
Travel- 20%

Preferred Qualifications:
Bachelors/Engineering

Degree in Bio

Medical/Electrical/Mechanical

or Medical Technology is preferred.
Practical experience of interfacing with customers preferred.


Additional Skills:

Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word; Excel; Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

Language:
Basic English skills are preferred (written and oral).

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at

, on Facebook at

and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$29.27 – $58.53/hour

In specific locations, the pay range may vary from the range posted.


JOB FAMILY:
Support Services


DIVISION:
HIAC Core Lab


LOCATION:

United States of America :
Remote


ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard


TRAVEL:
Yes, 20 % of the Time


MEDICAL SURVEILLANCE:
Not Applicable


SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of

Minorities/Women/Individuals

with

Disabilities/Protected

Veterans.

EEO is the Law link - English:
EEO is the Law link - Espanol:

About Us

The people of

Abbott

come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people.

They push the boundaries to help manage and treat some of life's greatest health challenges.
We invite you to explore opportunities at

Abbott

, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer,

Abbott

welcomes and encourages diversity in our workforce.

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