MI-Aftermarket Customer Service Representative - Wixom, United States - Niterra North America

    Niterra North America
    Niterra North America Wixom, United States

    4 weeks ago

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    Description

    Overview:

    This hybrid position requires a detail-oriented individual with excellent communication and problem-solving skills. The Aftermarket Customer Service Representative plays a crucial role in ensuring accurate and timely order fulfillment, resolving customer issues, and contributing to overall customer satisfaction.

    Responsibilities:

    Essential Duties:

    • Enter, Audit and Deliver orders accurately.
    • Manage orders, deliveries, fill rate and customer portal for assigned key customer(s).
    • Large order analysis, Backorder monitoring and maintenance, Fill Rate management for key customers.
    • Process overage/shortage claims, warranty claims, customer returns and product lifts.
    • Monitor and maintain EDI order errors.
    • Monitor individual and Customer Service email accounts and respond to associates and customers in a professional and timely manner.
    • Answer incoming phone calls and assist associates and customers with all inquiries in a professional and timely manner.
    • Process various credit/debit memos.
    • Setup and maintain an organized filing system.
    • Assist in preparing and distributing memos, letters and reports as necessary.
    • Provide administrative support to the designated sales staff.
    • Act as back-up for other department members as needed.
    • Assist AM Administrative Assistants, as needed.
    • Responsible for observing and adhering to internal processes and suggesting improvements.
    • Adhere to all company policies and procedures and IATF16949 and ISO14000 related policies.
    Qualifications:

    Academic Skills/Knowledge/Experience:

    • High school diploma or GED
    • Associates degree in business preferred
    • Minimum 1 year experience in a customer facing or customer support position
    • Average skills in MS Office (Word, Excel, Outlook, PowerPoint)
    • Knowledge of SAP preferred
    • Excellent communication and interpersonal skills
    • Excellent organizational skills
    • Detail oriented
    • Accuracy in numbers
    • Excellent telephone and email etiquette
    • Ability to work well individually and in a team

    Physical Requirements:

    • Ability to see and hear (correctable)
    • Ability to communicate verbally
    • Ability to lift up to 30lb
    • Ability to use a computer keyboard