- Information and Support:
- Open Communication:
- Customer Service:
- Dashboard:
- Quality:
- Creates guest/patient loyalty:
- Family Education:
- Records:
- Other duties and/or projects as assigned. \
- Adheres to HMH Organizational competencies and standards of behavior.
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Ability to provide exceptional customer service to patients and guests
- Able to communicate clearly over telephone and in person.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
- Prior hospitality experience in a hospital / healthcare setting.
- Associate's Degree.
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Welcome Ambassador- Per Diem- Day - Red Bank, United States - Hackensack Meridian Health
Description
Overview
"Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change."
Come join our Amazing team here at Hackensack Meridian Health We offer Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more
The Welcome Ambassador is responsible for providing a warm and friendly welcome.
The ideal candidate will have a passion for guest service and ensure that guests and patients are kept updated of wait times (if necessary).
In this highly visible role, you will be responsible for checking ECC patients in, registering them in, and keeping their nerves at ease as they wait to be seen by a nurse or physician.
This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced environment.
Additional responsibilities of the Welcome Ambassador includes answering hospital-wide phones using proper etiquette, directing calls to the caller's requested destination, and assisting in other customer related tasks as needed.
Responsibilities
These can be measured by, for example, but not limited to:
QA; Accurate bed lists and assignments; Vault Counts; and Audits
This service will increase patient satisfaction, increasing loyalty, ultimately increasing the hospital's bottom line.
Qualifications
Education, Knowledge, Skills and Abilities Preferred:
Job ID _ _
Department _R-WELCOME AMBASSADOR_
Site _Riverview Medical Center_
Job Location _US-NJ-Red Bank_
Position Type _Per Diem_
Shift _Evening_
Shift Hours _Day_
Weekend Work _One Weekend a Month_
On Call Work _No On-Call Required_
Holiday Work _Two of 6_