- Manage and resolve Tier 1 and Tier 2 support tickets
- Work closely with customers to gather information, troubleshoot issues, and provide timely updates
- Collaborate with product, engineering, and development teams to resolve complex issues and ensure a smooth user experience
- Identify recurring issues, analyze trends, and support root cause analysis efforts for long-term resolution
- Document issues, steps to resolution, and any required follow-up actions
- Communicate effectively with customers when issues are resolved or when additional details or clarification are needed
- Escalate critical problems to product and development teams as appropriate
- Experience in product support, application support, or customer-facing technical troubleshooting (Tier 1 or 2 preferred)
- Strong analytical and problem-solving skills with the ability to identify patterns and potential root causes
- Excellent verbal and written communication skills, with the ability to work directly with customers in a professional and empathetic manner
- Ability to collaborate with cross-functional teams in a fast-paced environment
- Familiarity with ticketing systems and issue-tracking tools is a plus
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Product Analyst - Nashville - HCA Healthcare
Description
Classification: Contract
Contract Length: 10 months
Location: Nashville, TN
Position Summary:
We are seeking a detail-oriented and customer-focused Product Support Specialist to provide Tier 1 and Tier 2 support for our newly built application
Responsibilities
Requirements
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Product Analyst
Only for registered members Nashville, TN
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Product Analyst
Only for registered members Nashville, TN
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Product Analyst
Only for registered members Nashville
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Senior Product Analyst
Only for registered members Nashville, TN
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Product Analyst II
Only for registered members Nashville
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Sr. Product Analyst
Only for registered members Nashville
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Senior Product Analyst
Only for registered members Nashville
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WFM Product Analyst
Only for registered members Nashville
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Senior Product Analyst
Only for registered members Nashville