Product Solution Manager - Ontario - Renogy

Description

PRODUCT SOLUTION MANAGER
Renogy aims to become a global leader of independent clean energy solutions.

We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation.

Our goal is to empower sustainable living and energy independence by developing the world's most plug & play renewable energy products for mobile living (off-grid), home energy storage and industry applications.

Position Overview:

The Product Solution Manager plays a pivotal role in ensuring seamless integration of technical solutions with customer requirements, acting as the primary bridge between sales, customers, and product development teams.

This position is responsible for designing and delivering customized product solutions, providing expert pre- and post-sales technical support, and developing standardized solutions for various application scenarios.

Additionally, the role involves leading a team to address technical challenges, creating actionable insights from market and customer feedback, and contributing to the alignment of product strategies with real-world needs.

The ideal candidate combines a robust technical foundation, strategic problem-solving skills, and strong leadership abilities to drive team success and elevate customer satisfaction.

Duties and Responsibilities:

This role entails taking a lead in various projects and day-to-day company operations, with a focus on solution design for product solutions.

Key responsibilities include, but are not limited to:

• Collaborate with the sales team to understand customer requirements and provide customized product recommendations and solutions that align with client needs. Deliver technical presentations and demonstrations to prospective customers.
• Engage with clients to gather and analyze technical requirements, ensuring that solutions meet their business needs. Act as a technical liaison between customers and product development teams.
• Develop and design standard product solutions for various scenarios (e.g., RVs, marine applications, solar energy systems, etc.), ensuring optimal system performance and compatibility with other components.
• Regularly communicate with stakeholders, ensuring they are informed of product updates, potential technical challenges, and new solution designs.
• Monitor market trends and competitor activities to provide detailed analysis and reports to stakeholders, offering insights into the market landscape, product

positioning, and competitive environment. Use these findings to support the alignment
of product development strategies with real market conditions and opportunities.

• Provide expert-level post-sales technical support, assisting customers with diagnosing and resolving technical issues.
• Maintain detailed records of customer interactions and issue resolutions; Provide feedback to the product team based on customer experiences to inform future product improvements and innovations.
• Work closely with R&D, product management, and quality teams to continuously improve product performance and address any technical issues.
• Collaborate with the Training Manager to review and enhance training programs, ensuring technical accuracy and alignment with customer needs and company objectives.
• Deliver internal and external training sessions as needed to support sales teams, channel partners, and end-users.
• Lead, mentor, and manage a diverse team of professionals, including specialists in technical support, product applications, and training.
• Oversee task prioritization, resource allocation, and workload balancing to ensure team efficiency and productivity.
• Define and implement team KPIs that align with company business objectives, ensuring clear accountability and measurable outcomes for team performance and contributions to organizational goals.
• Monitor team performance, provide feedback, and implement development plans to support individual growth and overall team success.

Others

• Other duties as assigned

Qualifications:

• Bachelor's degree in engineering or a related technical field. A master's degree is a plus.
• Minimum 5 years of experience in product solutions, technical support, or a related role.
• Strong knowledge of solar energy systems, battery technologies, and related components (e.g., inverters, charge controllers, etc.).
• Experience in system design and solution development for applications like RVs, marine systems, and residential or commercial off-grid solutions.
• Ability to exercise strong organizational, problem-solving, and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences, including customers, internal teams, and stakeholders.
• Strong leadership, team development and management abilities, with experience guiding cross-functional teams or direct reports.
• Process driven while finding long-term solutions.
• Willingness to travel as needed for customer visits, training sessions, or collaboration with other teams.
• Passion for clean energy, promoting sustainability.

Physical Requirements:

• Will sit, stand, or walk short distances for up to the entire duration of a shift
• Will climb stairs on an occasional basis
• Will lift, push, or pull up to 40 pounds on an occasional basis
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
• Must be able to comply with all safety standards and procedures
• May reach above shoulder heights and below the waist on a frequent basis
• May stoop, kneel, or bend, on an occasional basis
• Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)

The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law.

Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.

Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company.

This applies to all applicants and employees.