- Review and verify patron identities and documentation.
- Liaise with players on account and payments related issues, resolving problems and ensuring high levels of customer care.
- Investigate financial irregularities on accounts and risk issues related to third party processors.
- Analyze, track, and monitor various fraud patterns and report any critical observations to the Team Leader.
- Report incidents, bugs, and malfunctions affecting both external and internal processes to the Team Leader.
- Working closely with the compliance team.
- Working closely with KYC, Payments, and Customer Support teams.
- Providing regular business updates on the performance of the function and highlight any changes in risk profile.
- Liaise with other teams and departments to resolve issues and to ensure fast and efficient first time resolution (FTR).
- Handle escalations and follow up on issues with customers and/or agents.
- Experience in casinos or sports betting is preferred
- Experience in iGaming is preferred
- Strong customer service skills
- Knowledge of electronic payments.
- Self-starter with the ability to take ownership and be accountable for deliverables.
- Ability to juggle multiple priorities and thrive in fast-paced environments.
- College Degree or 3 years' experience in the field
- Must be at least 21 years old
- Possess a high school or equivalent diploma
- Must be able to obtain and maintain the appropriate gaming license through to the New Jersey State Gaming Commission
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Risk Specialist - Saddle Brook, United States - Resorts World New York
Description
Position Overview:This position will analyze payment trends and betting trends to combat money laundering and fraud. This position will assist the Payments Manager in combating credit card and other payments frauds.
Essential Duties
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.
Work Environment:
The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment varies. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
