Customer Service Specialist - Schertz - Visionaire Partners

    Visionaire Partners
    Visionaire Partners Schertz

    1 day ago

    $50,000 - $85,000 (USD) per year *
    Description

    Customer Care Associate

    Immediate opportunity for a Customer Care Associate to join a top-notch company experiencing rapid growth

    RESPONSIBILITIES:

    • Support chain managers in helping to define, grow, and maintain relationships with chain account buyers to proactively define their future needs.
    • Leverage ongoing contact with chain customers to support relevant programs/initiatives from Sales and Marketing.
    • Assist chain managers with identifying, preparing, and/or documenting chain-account related collateral (e.g., account status, reporting trends, sales presentations).
    • Identify and expedite ongoing issues/problems with a given chain, assisting in the planning and coordination of solutions.
    • Participate in chain customer meetings as appropriate to ensure awareness, understanding, and involvement in operational issues and potential revenue opportunities.
    • Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required (e.g., 9ci) to support chain customer requests.
    • Monitor and resolve problems, questions, and/or inquiries from customers, drivers, and sales team members regarding chain customer account details (e.g., one-off changes to chain account orders, requests for delivery information, inquiries for relevant documents).
    • Triage/send incoming non-chain customer care emails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., AP, AR) (e.g., Sales) as appropriate.
    • Work collaboratively with other internal team members and chain customers as needed to obtain required information from and share results with appropriate stakeholders.

    This is a 6+ month contract-to-hire position in Schertz. Enjoy an onsite work environment for training, then 3 days onsite.

    Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

    REQUIRED SKILLS:

    • 1-3 years of experience in a customer care role in a call center environment
    • Experience with internet-based phone systems
    • Salesforce
    • MS Office proficiency
    • Detail-oriented
    • Excellent communication skills
    • High school diploma

    PREFERRED SKILLS:

    • 3-5 years of experience
    • Bachelor's degree
    • Associate's degree
    • CRM
    • Database query

    Must be authorized to work in the US. Sponsorships are not available.

    * This salary range is an estimation made by beBee
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