- Answer and assist customer, visitor and employees with their needs
- Hospitality and assistance to be offered to all whether they are visitors, customers or employees
- Help the customer in case of an emergency always abiding by company guidelines
- Provide customer with information, processing requests and addressing complaints
- Answer telephone calls and contact customers in order to follow up or advise them of schedule changes
- Contact the different departments to acquire maps and tourist's leaflets in different languages
- In charge of building tours upon request
- Compile, maintain and update requested data such as number of trainees trained, in-house trainees, etc for statistical purposes or other reasons
- Transfer reporting/Key Performance Indicators extracts to focal point within the team as needed
- Manage visitor events
- Follow-up of Audit visits in coordination with the Quality Department for logistics aspects
- Respond promptly and optimally to customer inquiries via email, phone, and in person.
- Provide accurate information and solutions to resolve customer issues and concerns.
- Maintain a high level of customer happiness through effective communication and problem resolution.
- In charge of maintaining a current hotel list with key information.
- Provide customers with the latest hotel list recommended when requested
- Be visible and accessible to our customers, visitors and employees during regular business hours
- Manage the sale and inventory of the gift shop merchandise
- Document all sales
- Generate daily sales report to our Finance Department
- Maintain updated opening event presentation updated as advised by departments involved and safety policy.
- Maintain updated the welcome brochure
- Ensure required documentation is available prior to the start of each course
- Prepare a room as deemed vital when events are scheduled including visit events.
- As soon as available, update customers' data in the applicable IS tool preferably prior to the start of the course
- Upon customer's arrival at the Training Center in Miami, complete the badge/ registration event briefing:
- Presentation of the Training Center and its organization
- Assist trainees with filling out required forms
- Ensure completion of all required forms when collecting them
- Remain with the customer upon completion of the welcome event until the instructor arrives.
- "Coffee break" if needed, if the instructor has not arrived after completion of opening event.
- Other duties to be assigned as deemed by the Manager
- Bachelor's degree or equivalent in Business Administration, Information Technology, or related field, preferred.
- Experience in customer support or access management roles, preferred.
- Up to 5 % domestic and international travel is involved with this job.
- Excellent problem-solving skills and the ability to think analytically, required.
- Attention to detail and the ability to multitask in a fast-paced environment, required.
- Customer-centered approach with a dedication to delivering outstanding service, required..
- English Full professional proficiency spoken and written, required. Spanish language skills, a plus.
- Google Workspace or Microsoft Office Suite proficiency, required.
- Familiarity with help desk software, access management tools, and CRM systems. preferred.
- Must be currently located in Miami, FL area or able to relocate for the job opportunity at their own expense (if out-of-area applicant) - there is no relocation support for this job.
- Bachelor's degree or equivalent in Business Administration, Information Technology, or related field, preferred.
- Experience in customer support or access management roles, preferred.
- Up to 5 % domestic and international travel is involved with this job.
- Excellent problem-solving skills and the ability to think analytically, required.
- Attention to detail and the ability to multitask in a fast-paced environment, required.
- Customer-centered approach with a dedication to delivering outstanding service, required..
- English Full professional proficiency spoken and written, required. Spanish language skills, a plus.
- Google Workspace or Microsoft Office Suite proficiency, required.
- Familiarity with help desk software, access management tools, and CRM systems. preferred.
- Ability to work in the US without current, or future, need for visa sponsorship/work authorization is required for this opportunity.
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Customer Care Coordinator - Miami, United States - PDS Defense
Description
Call Center/Customer Service
Customer Care Coordinator - Job ID#205712 Miami, FL Posted: 4/29/2024
Job Description
Job ID#:
205712
Job Category
Call Center/Customer Service
Position Type
Associate - W2
Shift
1
PDS Defense, Inc. is seeking a Customer Care Coordinator, in Miami, FL.
Job Description:
1.1 Hotel Information
1.2 Customer Access Management
Gift shop Management: 40%
Execution and administration of Welcome events: 15%
3.1 Preparation of the welcome event
3.2 Execution of Welcome Event
Additional Responsibilities: 5%
Other duties as assigned:
Your Boarding Pass:
Job Requirements
Minimum Security Clearance
No Clearance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
