- The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.
- Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.
- Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with the company
- Ability to Interpret electronic data to prescribe repair strategies for all products
- Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.
- Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
- Strong technical skills/knowledge of all the companys Truck products
- Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level
- Support teammates and other departments as needed
- Represent the company in a courteous, ethical, and professional manner at all times
- Ability to work flexible hours
- Administer the companys Truck Component product warranties per published guidelines
- High School Diploma or GED from an accredited institution: Minimum of 2 years of experience in an automotive, electrical, mechanical, testing, machining, engineering environment. Co-op/Intern experience acceptable or
- Associate degree electrical/automotive disciplines, or Electrical Apprentice Certification, or applicable Military Service. Minimum of 1 year of experience in an automotive, electrical, mechanical, testing, machining, engineering environment. Co-op/Intern experience acceptable or
- Bachelors degree in Electrical or Automotive discipline
- 5 years of automotive, truck or heavy equipment experience
- 5 years of customer service experience
- Basic knowledge of dealership/repair facility operations
- Basic knowledge of transmission or gear train operation
- Experienced in troubleshooting electrical systems containing sensors and actuators
- Experience with electronic troubleshooting methods, tools and standards such as CAN
- Experience with Roadranger products or comparable products
- Ability to work well in a team environment
Automotive Call Center Agent - Galesburg, United States - APR Consulting
Description
An aerospace/manufacturing client is looking for an Automotive Call Center Agent that will provide warranty support, direct, and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions.
LOCATION: Galesburg, MI 49053
POSITION: Automotive Technician
PAY RATE: $20-$25/hr., depending on experience
CONTRACT: 12 months or longer
SHIFT: 1st shift, M-F with occasional Saturday(10:00 am - 3:00 pm), Flexible 8 hour shifts between 8:00 am 7:00 pm
This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience).
RESPONSIBILITIES:
QUALIFICATIONS:
About our Client:
One of the leading global manufacturers of machine and hydraulic parts in the Aerospace and Defense industry
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Dont miss out on this amazing opportunity If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you