- Act as a single point of contact for the patient, patient's family and third party payer
- Operate as a patient advocate
- Collect a treatment plan from clinical team members
- Gather additional approvals and estimates for add-on services
- Responsible for coordinating the patient's arrival to NM, translation services for all appointments, transportation to and from the airport, as well as between appointments; assist with short and long-term housing; assist with bank accounts and cell phones.
- Register, greet and escort patients to each of their appointments
- Expedite the coordination of appointments
- Ensure timely and efficient patient access and processes are followed.
- Provides excellent concierge services that address cultural nuances, language barriers, visa requests, orientation and family support.
- Gather medical records and any supporting medical documentation from the international patient to be shared with the clinical team for review, prior to accepting the patient
- Evaluate requests for inpatient, transfers and outpatient appointments in conjunction with registration, admitting, and hospitality services.
- Guarantee each LOA and LOG are collected from Embassies, prior to the scheduling of a sponsored patient's appointment.
- Works closely with Financial Coordinator
- Reports to the International Practice Manager
- Manage relationship with each Medical Attach and Embassy, informing each of the patient progress and ongoing needs in a timely manner.
- Secure pre-authorizations, embassy approvals and letters of compensability prior to admission.
- Collaborate with NMG to collect Self Pay agreements, Embassy estimates and single-case agreements with third parties.
- Determine proper scheduling requirements and/or limitations to ensure customer satisfaction, patient flow, and utilization of service areas.
- Facilitate communication between physicians, hospitality, finance and other healthcare entities.
- Collaborate with hospitality services to ensure optimal patient and family experience.
- Serve as a liaison to members of the finance, hospitality and clinical team concerning requirements and reimbursement expectations, in regards to patient scheduling, patient placement, and pre-admission testing activities.
- Comply with rules and regulations set forth by applicable embassy contacts.
- Manage the patient dashboard
- Act as the on call Coordinator who can be contacted for emergency situations on a rotating basis
- Evaluate issues, trends and barriers. Prepare reports related to utilization of services, patient placement decisions and recommend process improvements to Manager.
- Assist with creation and preparation of materials which are presented to clinicians and management, particularly power point presentations and printed materials.
- Support and lead initiatives of operational and strategic importance.
- Provide project coordination and oversight including planning, decision making and implementation for select projects.
- Perform other duties as assigned.
- Proficient Arabic Communicator including written and Verbal communications.
- Five (5) years of previous coordination and customer service experience.
- Bachelor's degree.
- Exceptional customer service, time management, organizational skills and attention to detail.
- Strong communication skills in order to effectively interact with all departments of the organization and with all team members.
- Knowledge of healthcare financial and payer issues.
- Strong critical thinking and analytical skills.
-
Loretto Hospital Chicago, United States Full timeJob Description · Job DescriptionThe Registered Nurse (RN) promotes and restores patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families. ...
-
Mammography Technologist, Full-Time Days
2 days ago
The University of Chicago Medicine Chicago, United States FT RegularJob Description · Be a part of a world-class academic health-care system at UChicago Medicine as a Mammography Technologist in the Radiology Breast Imaging Department . · Sign-on Bonus- $7,500 · Under the direction of a Radiologist, produces breast radiographs to aid in t ...
-
EKG Technician, Full-Time Day
6 days ago
University of Chicago Medical Center Chicago, United States Full timeJob Description · Be a part of a world-class academic health-care system at UChicago Medicine as a EKG Technician (CET) in the Heart Station Adult Department. · The EKG Technician perform EKGs, holter monitors, exercise stress EKGs, pacemaker telephone telemetry monitoring, pacem ...
-
Radiographer-MRI, Full-Time Days
1 week ago
Northwestern Medicine Chicago, United States Full timeBenefits · * $10,000 Tuition Reimbursement per year ($5,700 part-time) · * $10,000 Student Loan Repayment ($5,000 part-time) · * $1,000 Professional Development per year ($500 part-time) · * $250 Wellbeing Fund per year($125 for part-time) · * Matching 401(k) · * Excellent medica ...
-
Mammography Technologist, Full-Time Days
1 week ago
University of Chicago Medical Center Chicago, United States Full timeJob Description · Be a part of a world-class academic health-care system at UChicago Medicine as a Mammography Technologist in the Radiology Breast Imaging Department. · Sign-on Bonus- $7,500 · Under the direction of a Radiologist, produces breast radiographs to aid in the diagno ...
-
Receptionist, Kenwood- Full Time Days
1 day ago
The University of Chicago Medicine Chicago, United States Full timeJob Description: · Join a world-class academic healthcare system, UChicago Medicine Care Network, as a Receptionist at our UChicago Kenwood clinic. · The Receptionist, UCM Care Network, performs day-to-day administrative and general office duties including but not limited to sc ...
-
Leasing Coordinator Full Time Days
4 weeks ago
Northwestern Memorial Healthcare Chicago, United States Full timeJob Description · The Leasing Coordinator reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory an ...
-
Financial Counselor, Full Time, Days
5 days ago
Northwestern Medicine Chicago, United States Full timeThe Financial Counselor reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accred Financial, Counselor, Healthca ...
-
Radiographer-MRI, Full-Time Days
3 days ago
Northwestern Memorial Healthcare Chicago, United States Full timeJob Description · Job DescriptionCompany Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our ...
-
Autopsy Technician, Full-Time Days
2 weeks ago
Northwestern Memorial Healthcare Chicago, United States Full timeJob Description · Job DescriptionCompany Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our ...
-
Northwestern Memorial Healthcare Chicago, United States Full timeJob Description · The Credentialing Verification Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and ...
-
Operations Analyst, Full Time, Days
2 weeks ago
Northwestern Medicine Chicago, United States Full timeThe Operations Analyst reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accredi Operations Analyst, Operations ...
-
Respiratory Therapist Full-time Day
5 days ago
Northwestern Medicine Chicago, IL, United States Full time· The Respiratory Therapist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · The ...
-
Biogenetic Informaticist, Full-Time Days
2 days ago
Northwestern Medicine Chicago, United States Full timeThe Biogenetic Informaticist reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and a Operations, Software Developer ...
-
Nurse Clinician-Epilepsy Full-Time Days
3 weeks ago
Northwestern Memorial Healthcare Chicago, United States Full timeJob Description · The Nurse Clinician reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standard ...
-
Coding Educator, Full Time, Days
1 week ago
Northwestern Memorial Healthcare Chicago, United States Full timeJob Description · Job DescriptionCompany Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our ...
-
Full-time Day Shift
3 weeks ago
Kindred Healthcare Chicago, United States Full timeKindred Healthcare - Kindred Hospital Chicago North [CNA / Health Aide] As a Certified Nursing Assistant at Kindred Healthcare, you'll: Be responsible for providing a full range of nursing care including assessment, treatment planning and hands-on nursing care; Demonstrate accoun ...
-
Part-time DAYS
4 days ago
Kindred Hospital Chicago North Chicago, United States Part timePart-time DAYS - Registered Nurse, RN - Kindred Hospitals Chicago North · Chicago, Illinois Facility Kindred Hospital Chicago North · Req ID Post Date 06/11/2024 · Description · What makes Kindred Healthcare a great place to work? Our people, of course Our Registered Nurse ...
-
Ultrasound Technologist, OB/GYN, Full-Time, Days
4 weeks ago
The University of Chicago Medicine Chicago, United States FT RegularJob Description · Join UChicago Medicine , as an Ultrasound Technologist in the OBGYN Ultrasound department at our Hyde Park location. · Eligible for up to $10,000 hiring bonus · The Ultrasound Technologist will perform obstetric and gynecologic Ultrasounds and related ...
-
Nuclear Medicine Technologist, Full-Time Day
6 days ago
University of Chicago Medical Center Chicago, United States Full timeJob Description · Be a part of a world-class academic health-care system at UChicago Medicine as a Nuclear Medicine Technologist. · The Nuclear Medicine Technologist performs nuclear medicine procedures as assigned. Applies principles of radiation protection. The Nuclear Medicine ...
Embassy International Coordinator-Arabic Speaking, International Health Department-Full-time Days - Chicago, United States - Northwestern Medicine
Description
The International Coordinatorreflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The International Coordinator provides a single point of contact for Northwestern Medicine international patients, families, referral sources and payers.The International Coordinator serves as an advocate of the patient, physician, health care provider, reimbursement source, and the health system.
The coordinator will orient each patient to Northwestern and each facility, as well as identify any non-medical needs each patient may have.
Ongoing collaboration is required with the physician, Social Worker, primary nurse care coordinator, home care coordinator, financial counselor and other members of the multidisciplinary team to individualize the treatment plan, identify barriers, decrease resource utilization, thus achieving appropriate patient outcomes as well as maximizing financial reimbursement.
Responsibilities:
Required:
Preferred:
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
#J-18808-Ljbffr
