Phone Operator - Moreno Valley, United States - Community Health Systems, Inc.

Description

Job Description

Job Description

1. Schedule appointments and make reminder calls for patients.
2. Answer telephone promptly and in a polite and professional manner.
3. Obtain and enter accurate demographic information into Next Gen (i.e. address, telephone number, name of insurance or self-pay status).
4. Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
5. Inform caller of items to bring to appointment (including insurance card, medications, applicable fees, and verification of income - if applicable).
6. Remind new patients to arrive 30 minutes, and established patients to arrive 10 minutes before scheduled appointment to complete paperwork.
7. Remind patients of cancellation/no-show policy.
8. Answer questions and offer other information, as requested, to provide patient-focused service and a positive experience.
9. Act as a liaison for the patients and the Health Center (i.e. direct calls to other departments as needed).
10. Use sound judgment in handling calls, especially with upset patients.
11. Understanding of when to escalate calls to physicians/site manager/nurse.
12. Provide assistance with mailings and other projects as call volume permits.
13. Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
14. Perform all other duties as directed either formally or informally, verbally or in writing.

Company DescriptionCommunity Health Systems, Inc (CHSI) is a Federally Qualified Health Center (FQHC) and Non-Profit 501 (C)(3), operating six community health centers in the tri-county area of: San Bernardino, Riverside, and San Diego.
CHSI focuses on providing high quality and compassionate medical, dental, women's health, behavioral health, and vision care services to those who are under-served, uninsured, or under-insured.

Community Health Systems, Inc. is a non-profit 501 (c HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Bloomington Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC). The mission of CHSI is not to compete with other clinics that provide healthcare services, but to serve the indigent population and meet their healthcare needs.

Company Description

Community Health Systems, Inc (CHSI) is a Federally Qualified Health Center (FQHC) and Non-Profit 501 (C)(3), operating six community health centers in the tri-county area of: San Bernardino, Riverside, and San Diego. \r
CHSI focuses on providing high quality and compassionate medical, dental, women's health, behavioral health, and vision care services to those who are under-served, uninsured, or under-insured. \r
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Community Health Systems, Inc. is a non-profit 501 (c HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Bloomington Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC). The mission of CHSI is not to compete with other clinics that provide healthcare services, but to serve the indigent population and meet their healthcare needs.