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West Chester

    Member Services Team Member - West Chester, United States - acac Fitness & Wellness Center

    acac Fitness & Wellness Center
    acac Fitness & Wellness Center West Chester, United States

    3 weeks ago

    Default job background
    Description
    Job Type Part-time, Temporary Description

    It's a great time to join acac West chester

    FLSA Classification : Nonexempt

    Reports to : Member Services Manager

    Job Description

    Summary/objective

    Responsible for delivering consistent and accurate information to members and guests, while providing an engaging and positive service experience.

    Essential functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Greet all members and guests in a friendly and courteous manner
  • Check every member and guest in accurately and quickly
  • Manage member and guest enrollment in programs and events
  • Answer incoming calls in a clear and friendly and expedient manner
  • Provide information regarding acac programs and registration
  • Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
  • Maintain an orderly and highly functional work area
  • Process POS transactions accurately and in an efficient manner
  • Know and adhere to opening and closing procedures
  • Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication
    • Requirements

    Physical demands

  • Must be able to stand, move, walk, and bend for the duration of a shift
  • Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

    • Required competencies, education, and experience

  • High School Diploma or GED preferred
  • Prior customer service experience highly desired
  • Prior experience handling payments and cash registers
  • Proficient computer skills
  • Must be at least 18 years old

    • Company Expectations

  • Read, sign, and abide by the policies included in the Team Member Handbook
  • Park in team member designated areas
  • Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
  • Assist with Service Days
  • Willingness to assist with acac programs, special events, or activities outside your department
  • When supervisor or team members calls or emails, promptly return contact
  • Exhibit a positive attitude at all times
  • Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times

    • Affirmative Action/EEO statement

    acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

    Other duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

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