it support specialist - Camden, United States - edgecomputingassociation
Description
Location Camden, New Jersey ,
United States
Short Description:
Provides support to Cooper University Hospital including off-site hospital based ambulatory practices. Installs, configures and responds to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business. Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems. Has to work independently with minimum supervision while handling problems and projects.
Job Essentials:
Installs and supports all desktop related hardware and software
Replaces and removes old hardware
Adheres to IT Business Practices and Project Methodology
Attends walkthroughs for new locations to support
Inventories existing/new equipment for replacement
Responsible for 24X7 on-call support
Participates in IT projects
Promptly retrieves calls from Remedy and initiates resolution; Updates Remedy notes to include progress and communication documentation; prioritizes problems by severity
Ensures that the customer is kept informed of the call and ticket status through problem resolution
Tracks, prioritizes and documents IT requests
Maintains working knowledge of current equipment
Mentors new team members
Diagnoses software and hardware problems relating to the desktop and networking environment
Identifies problems and repairs printers, desktops and peripherals
Interfaces with IS and vendors to resolve issues onsite
Educates end users on technology
Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge
Leaves calling card or note when servicing customer equipment in their absence
Escalates to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem
Other duties as assigned
Special Requirements:
A+ certificate, MCP (Microsoft Certified Professional) or equivalent work experience preferred.
Minimum of 2 years experience in computer hardware installation, maintenance and repair. Strong analytical, technical and troubleshooting skills required. Customer focus and positive, can-do approach is critical. Must have good interpersonal, verbal and written communication skills.