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    Front End Manager/ Cashier - Providence, United States - Wine & Spirits Retail Marketing Inc.

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    Description

    Job Description

    Job DescriptionFront End Manager/Cashier
    The Cashier/Stock/Front End Manager is responsible for overseeing all front-end operations, cashiering duties, and stock replenishment in a high-volume wine and spirits retail store. This position requires excellent customer service skills, attention to detail, and the ability to manage a team effectively.

    Responsibilities

    Cashiering
    • Operate cash register and process customer transactions accurately and efficiently
    • Handle cash, credit/debit card, and other payment methods
    • Resolve customer issues or complaints in a professional and courteous manner
    • Maintain cash drawer accountability and balance drawers at the end of each shift

    Stock Management
    • Monitor inventory levels and restock shelves, coolers, and displays as needed
    • Receive and process incoming merchandise shipments
    • Ensure proper stock rotation and organization of products
    • Maintain a clean and organized stockroom and sales floor

    Front End Management
    • Supervise and train front-end staff, including cashiers and stock associates
    • Create staff schedules and assign tasks to ensure adequate coverage
    • Ensure adherence to company policies, procedures, and safety regulations
    • Maintain a positive and productive work environment for the front-end team
    • Analyze sales data and implement strategies to improve customer experience and sales performance

    Customer Service
    • Provide exceptional customer service and ensure a positive shopping experience
    • Assist customers with product selection, recommendations, and inquiries
    • Stay up-to-date with product knowledge and industry trends
    • Handle customer complaints and resolve issues promptly and professionally

    Qualifications
    • High school diploma or equivalent; college degree in a related field is preferred
    • Minimum of 2 years of experience in a retail environment, preferably in a wine and spirits store
    • Strong leadership and supervisory skills
    • Excellent communication and interpersonal abilities
    • Proficient in cash handling and basic math skills
    • Ability to lift and move heavy cases of merchandise (up to 50 lbs)
    • Familiarity with point-of-sale (POS) systems and inventory management software
    • Availability to work flexible schedules, including some holidays and weekends

    Additional Requirements
    • Passion for the wine and spirits industry
    • Commitment to providing outstanding customer service
    • Ability to work in a fast-paced, high-volume retail environment
    • Strong problem-solving and decision-making skills
    • Attention to detail and organizational skills

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