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- Manages the occupancy process from first inquiry to receipt of deposit to move-in as it relates to the presentation, negotiation and promotion of the facility to that individual and/or family.
- Works with the prospective resident, family members and key influencers to facilitate a timely and beneficial commitment to the facility.
- Manages all information relating to the prospective resident/inquiry and maintains clear verbal and written communication regarding prospective residents with the Executive Director and COO.
- Accurately documents all aspects of the sales process for all contacts and prospective residents in the leads management system, REPS.
- Promotes the sales process through ongoing contact with prospective residents via telephone, personal visits, presentations and home visit activities, as appropriate.
- Provides Executive Director and COO planning information about opportunities or challenges, to be used in the development of strategies for maintaining optimal occupancy levels.
- Effectively communicates all documents related to residency, such as Residency Agreements.
- Conducts regular sales appointments within the facility with prospective residents.
- Participates in and helps plan community events for the purposes of increasing the sales pipeline resulting in future move-ins.
- Conducts presentations at community sales events.
- Identifies prospective leads through a variety of referrals, such as online and phone inquiries, face-to-face interactions and advertising leads.
- Responsible for the quarterly marketing plan.
- Participates in all sales training opportunities identified by the Executive Director and COO
- Education: Associate's degree in Marketing, Public Relations or related field of study or equivalent experience. Bachelor's degree preferred.
- Training and Experience: 3-5 years experience in a marketing or sales position, preferably in a senior living or healthcare environment. Detail oriented and excellent organizational and follow through skills. Excellent interpersonal, oral and written communication skills.
- Certifications and Licenses: None
- Job Knowledge: Ability to effectively engage and build relationships with customers. Ability to work independently, as well as with a team. Ability to understand customers' needs and change strategies or tactics to meet those needs during the sales process.
- Language: Bilingual preferred.
- Medical, Dental, Vision Insurance
- Paid Time Off
- Basic Life and AD&D Insurance
- 401(k) with Company Match
- Telemedecine
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Compassionate Action Relief for Employees C.A.R.E Fund
- Paid Jury Duty and Bereavement Leave
- Loewenberg Caregiver Scholarship
- Academy for Career Excellence Program
- Continuing Education (Relias Training)
- Employee Referral Bonus Program
Marketing Director-Morningside at the - San Antonio, United States - Mmliving
