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    Billing Resolution Specialist - Addison, United States - Horace Mann Educators Corporation

    Horace Mann Educators Corporation
    Horace Mann Educators Corporation Addison, United States

    3 weeks ago

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    Description
    Billing Resolution Specialist


    We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs.

    We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.

    Addison TX

    Horace Mann


    We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs.

    We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.


    keywords:
    job description,performance,process,assist,education & experience,skills

    Worksite


    Overview:


    The Billing Resolutions Specialist for the Billing Team is responsible for providing excellent and reliable personalized service for their assigned group billing clients in which they will provide timely and correct invoices and reconcile payments within a timely manner to meet SLA requirements.

    This involves researching discrepancies and taking action with the client and the customer to resolve any issues as well as working daily, weekly and monthly reports to ensure your assigned clients are fully taken care of.

    This is a hybrid position and must live within the Addison, Texas office.

    Entity of type with id: 8409


    Responsibilities:

    • Proactively outreach to assigned client groups to resolve discrepancies, establish relationships and build rapport.
    • Reconcile payments for various customers for group or individual payments timely and accurately.
    • Research discrepancies in several systems and work with internal departments and customers to find resolutions quickly.
    • Adhere to all deadlines driven by the business.
    • Review payroll slip requests to ensure accurate billing.
    • Assist with implementation of new groups.
    • Back up Billing Resolution Administrator as needed in order to meet service levels.
    • Assist with System implementation as needed.
    • Answering the phones and providing reliable service to any of our clients.
    • Actively participate and contribute to team projects and team meetings.
    • Assist team members as needed in order to meet team service levels and deadlines.
    • This position supports company initiatives and performs other duties as assigned.
    • Review current business processes and workflows to find new ways to deliver excellent service, both internally and externally.
    Entity of type with id: 362 Entity of type with id: 2464 Entity of type with id: 465


    Requirements:

    • Excellent knowledge in Microsoft Excel (including but not limited to: pivot tables, advanced functions, tables, graphs, charts).
    • Meticulous attention to detail.
    • Highly organized with ability to manage own workflows and projects.
    • Ability to effectively communicate, both written and oral, with client and with internal departments.
    • Ability to be flexible, multitask, and shift priorities on a continual basis.
    • Flexibility to put in overtime as required by business.
    • Work both independently and within a team environment.
    • Quick study.
    • Strong team player.
    • Ability to work in office and remotely.

    Experience and Education:

    • Bachelor's degree preferred, High School diploma or GED required.
    • At least 2 years' experience in billing and similar experience.


    Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers.

    Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.

    And with our broadened mission has come corporate growth:

    We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.


    We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs.

    We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

    EOE/Minorities/Females/Veterans/Disabled.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    For applicants that are California residents, please review our California Consumer Privacy Notice

    All applicants should review our Horace Mann Privacy Policy

    Entity of type with id: 3102 Entity of type with id: 1143
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