Application Engineer - Vienna, United States - ALTA IT Services

Description

Job Description

Hi, I hope this email finds you well My name is Julianna Spicer with ALTA IT Services. We have an opening for a Application Engineer - Content Manager role in Vienna, VA with one of our top clients. If this position interests you, please reply and I will reach out to you

Application Engineer - Content Manager
Location: Hybrid Work Model Reporting to Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Summary
To serve as a System Custodian for Legal Hold within IBM Content Manager application and provide technical support for IBM Content Manager and IBM Content Navigator Applications. Serve as a back up to SME's on Maintenance and PMO projects and provide support for application infrastructure. Maintain working knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Assist with troubleshooting of complex technical issues and incidents causing business impact or service degradation. Willingness to be a self-starter in a face paced technical team.

Responsibilities:

• Responsible for Tagging of Legal Documents in IBM Content Manager

• Serve as a POC for BU's that request Legal Hold for documents and provide required updates

• Provide Support for ECM system components, or modifications to existing components

• Perform tasks and assignments in support of business needs for IBM Content Manager and IBM Content Navigator

• Perform required research, deployment, and configuration for existing and modified ECM systems

• Present clear, organized and concise information to all audiences for effective business decisions

• Must be willing to provide rotating 24x7 On Call Support

• Perform other duties as assigned

Required Qualifications:

• Prior working Knowledge for IBM Content Manager and IBM Content Navigator

• Familiarity with Java, Javascript, CSS to help support the SME for ICN

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective verbal and written communication skills

• Effective research, analytical, and problem-solving skills

• Familiarity with DB2 Databases and query authoring

• Effective Mainframe and DB2 database skills

• Familiarity with ServiceNow request, incident, change, and VUL modules

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Willingness to be a self-starter and eagerness to learn new technologies

Qualifications:

• Bachelor's degree in business administration, Computer Science or the equivalent combination of training, education, and experience

• Strong working knowledge of IBM Content Manager and IBM Content Navigator Application

• Understanding of Security Principles and access controls

• Ability to work independently and in a team environment

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Experience translating business requirements into technical solutions

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem-solving skills

• Effective skill communicating with all levels within an organization

• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely

Preferred Qualifications:

• Familiarity of IBM Content Navigator Plug ins and knowledge for Enterprise Content Manager Applications

Hours: Monday - Friday, 8:00AM - 4:30PM