Senior Enterprise Jira Platform Architect - Springfield - Krasan Consulting Services

Description

Overview

We are seeking a Senior Jira Platform Lead / Enterprise Jira Architect to lead the design, governance, and scaling of an enterprise Jira ecosystem spanning Jira Software and Jira Service Management (JSM) within a State / public-sector environment.

This role is responsible for establishing Jira as a strategic enterprise platform, not just a project tool—delivering standardized, secure, reusable configurations, automation assets, and integrations aligned with State technology strategies, compliance mandates, and Agile delivery practices.

The ideal candidate brings deep hands-on Jira administration and development expertise, combined with platform governance, integration leadership, and Agile delivery experience, ensuring that every Jira build produces reusable accelerators, templates, and shared services that can be leveraged across multiple programs and agencies.

Primary Responsibilities

• Lead the architecture, configuration, and long-term governance of Jira Software and Jira Service Management across enterprise programs.
• Design and enforce platform guardrails to ensure scalability, performance, security, and consistency across teams.
• Establish and maintain reusable component libraries, including:
• Workflow templates
• Screen and field configurations
• Request types and service catalogs
• Define standards for Jira usage, including naming conventions, workflow patterns, automation rules, and integration practices.
• Govern marketplace app usage, ensuring tools align with security, performance, and licensing standards.

Platform Governance & Reusability

Design, implement, and enforce platform guardrails; develop and maintain reusable component libraries (issue type schemes, workflow templates, request types); and create shared assets such as global automation patterns and reusable API utilities to ensure consistency, scalability, and efficiency across the platform.

Automation, Reusability & Platform Acceleration

• Build enterprise-grade automation patterns using Automation for Jira, designed for reuse at scale.
• Develop shared assets such as:
• Global automation templates
• Reusable webhook and API utilities
• Standardized approval and notification flows
• Ensure automation follows performance guardrails, avoids anti-patterns, and supports long-term maintainability.
• Promote a "build once, reuse many" mindset across delivery teams.
• Design and implement secure Jira integrations using:
• Jira REST APIs and webhooks
• Microsoft Power Platform (Power Automate, Power Apps)
• ServiceNow
• Microsoft 365 (Teams, SharePoint)
• Identity platforms (Azure AD, Okta)
• Align all integrations with State enterprise architecture standards and security constraints.
• Collaborate with enterprise architects and integration teams to ensure data consistency, reliability, and auditability.

Security, Compliance & Audit Readiness

• Implement role-based access control, permission schemes, and segregation of duties.
• Configure and manage SSO, SAML, OAuth, and identity federation.
• Ensure protection of PII and sensitive data, aligned with State and regulatory requirements.
• Support Section 508 accessibility compliance in JSM portals and workflows.
• Maintain comprehensive change control documentation, configuration records, and audit artifacts to support compliance reviews.

Data Management & Migration

• Perform bulk data operations (CSV imports/exports), data hygiene, and validation.
• Provide guidance on Jira Cloud and Data Center migration considerations, including data integrity and configuration parity.
• Ensure clean, reportable data structures to support analytics and KPIs.

Agile Delivery Enablement

• Actively support Scrum and Kanban teams using Jira as the system of record.
• Configure boards, backlogs, workflows, and reports to enable:
• Sprint planning and capacity tracking
• Backlog grooming and prioritization
• Delivery visibility and metrics
• Participate in sprint reviews, demos, and retrospectives to continuously improve platform usability and effectiveness.
• Partner with Product Owners, Scrum Masters, and PMs to ensure Jira supports—not hinders—delivery.

Documentation, Knowledge Transfer & Sustainability

• Produce clear, high-quality documentation, including:
• Configuration standards and runbooks
• Integration and automation guides
• Lead knowledge transfer sessions to upskill internal teams and ensure long-term platform sustainability.
• Serve as a trusted advisor to stakeholders on Jira best practices and roadmap planning.

Required Qualifications

• 10+ years of overall IT or software delivery experience.
• 5+ years of hands-on Jira administration and development experience in enterprise or public-sector environments.
• Deep expertise with:

Jira Software

Confluence

Advanced JQL

• Complex workflows, schemes, permissions, screens, and custom fields
• Hands-on experience establishing platform governance and reusability through guardrails, reusable component libraries (issue type schemes, workflow templates, request types), and shared assets including global automation patterns and reusable API utilities. Strong hands-on experience with Jira REST APIs, webhooks, and enterprise integrations.
• Solid understanding of security, compliance, audit readiness, and regulated-environment delivery.
• Hands-on Agile experience (Scrum/Kanban) supporting real delivery teams.
• Excellent communication, documentation, and stakeholder engagement skills.

Preferred Qualifications

Certifications:

• Atlassian ACP (Jira Software and/or Jira Service Management)
• ITIL 4
• CSM or PSM

Advanced Tooling & Development:

• Script Runner (Groovy)
• Java, , or Python
• Config-as-code patterns
• SQL for reporting and data services

Advanced JSM Experience:

• Assets / CMDB
• SLA design and reporting
• Complex request and approval workflows
• Virtual agent routing

Reporting & Analytics:

• Power BI
• Data pipelines for operational and delivery KPIs
• Experience integrating Jira with ServiceNow and Microsoft Power Platform in large enterprise ecosystems.